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Youssef_J's profile

New Member

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2 Messages

Saturday, April 30th, 2022 8:01 AM

AT&T imo

Hello, I’m a best buy employee, just got my ticket for imo approved and logged into the account. The issue I’m facing is that when I try to enroll any phone number, it would just keep scrolling without doing anything. Is there a number I can call to assist with that issue? Thanks in advance!

ATTHelp

Community Support

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207.7K Messages

9 months ago

Allow us to get you on the right steps of IMO discount activation @Youssef_J.

 

The account must be in the name and financially responsibility of the eligible Indirect partner employee enrolling. 

 

By requesting an Access ID, you will be able to login to our secure IMO Portal website at https://www.e-access.att.com/ebizweb/anrsupport/, where you can manage your eligibility and enroll your personal lines into the discount program. Without requesting an access ID, you will not be able to access the website to receive your discount

 

We encourage you to complete these steps and request your Access ID to enroll phone numbers. 

  1. You will first have to submit your information using the IMO Portal to receive a ticket number after completion.
  2. You will later receive an email notification that will require approval before the ticket can move forward.
  3. From there, you will have to contact your manager/HR department for further assistance with the IMO request to continue processing.

After completion, the IMO discount will take up to 1-3 billing cycles to appear on your AT&T account. Visit our IMO Question page for additional assistance with your account. We also recommend contacting your manager or account field representative for assistance. Thanks for reaching out to AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

 

 

New Member

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2 Messages

9 months ago

I have completed all the steps. However, after filling out the needed info to enroll a phone number, the website keeps getting stuck in that page and does not process the request at all, can I get the contact info for my field representative?

ATTHelp

Community Support

 • 

207.7K Messages

9 months ago

Hi there, ! Here is how to get around the Indirect Mobility Offer (IMO) website getting stuck after you have tried processing your request.

 

First, to contact or determine your AT&T Field Account Representative you will want to refer to your manager or HR personnel for assistance.

 

Next, to resolve that trend you're experiencing when trying to complete your enrollment in the Indirect Mobility Account offer, we invite you to follow these steps.

  1. First, visit the IMO page.
  2. Scroll to the bottom of the page and select Can't Reset Password? Contact Us.
  3. Complete the required fields (marked with an asterisks) and explain your experience in the Question Details section.

This should help you to reach a resolution with your enrollment despite the website continuously getting stuck once you have submitted the information. Alternatively, as recommended above, you will want to contact your AT&T Field Account Representative for additional assistance.

 

We hope this info helps. Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

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