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Sun, Mar 15, 2020 10:15 PM

AT&T Hotspot plans during the Coronavirus (COVID-19) pandemic

I’m concerned about data/hot spot slow down over next month... now that school is canceled, I will have 3 teenage boys at home and I will be teleworking. I just upgraded to bigger wireless plan. But wondering if AT&T will relax slow down restrictions in light of our new “normal”?

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Brand User
ATTHelp

Community Support

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136.6K Messages

7 months ago

Hi @VC23123,

If you have an AT&T Mobility Plan with the Hotspot tethering option, overages will be waived if they have occurred on or after March 13, 2020 for the next 60 days. All you have to do is submit a request once you see them on your bill.

During this time, AT&T will monitor the network to ensure the best quality experience for our customers. If your plans monthly allotment is used up, hotspot data will be slowed to a max of 128Kbps.

Starting April 2 through May 13, we are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line.

For more, update information, visit COVID-19: Our Response. You will find information regarding:

  • Our part to keep education going

  • What we are doing to keep you connected

  • What we are doing for businesses

  • Communities

  • Our First Responders

  • And More

ChrisZ, AT&T Community Specialist

(edited)

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 Messages

@ATTHelp Is there any update to this for wireless customers who use their hotspot to connect?! I’ve been with att since 1999 and pay near $300/month. It would be very disappointing for them not to take care of their wireless customers during this time.

New Member

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6 Messages

@ATTHelp I have AT&T Unlimited Choice II multi-line plan. We are in need to use hotspot for my daughter in university. Will there be hotspot charges, if we use it? What are the alternatives? thanks, vk915y

GLIMMERMAN76

ACE - Expert

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20.5K Messages

unlimited choice had no hotspot. You would have to change plans

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2 Messages

@ATTHelp I have a hotspot that was turned off and unplugged yesterday when the app said I used an unrealistically high amount of data. It has been unplugged and turned off all day and the app says I still used 31GB. How is that even possible!!!

GLIMMERMAN76

ACE - Expert

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20.5K Messages

@hgarbig data is not reported to Myatt in real time.

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4 Messages

@ATTHelp what time on April 2 does the extra 15gb of hotspot get added on

New Member

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4 Messages

7 months ago

AT&T waived overages for home internet users in households with K12 students through May 13. My area does not have ATT internet, we just a local company. I do not have WiFi at home and I just use my hotspot. Now I have two kids at home using it for school work too who would normally be in school. Can you tell me if att will stop the slow down of data after I reach 30gigs for this time period as well?

Note: This comment was created from a merged conversation originally titled Hot spot
Brand User
ATTHelp

Community Support

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136.6K Messages

Hey there @Juneybdesigns!

 

Currently, there are no changes with AT&T hotspots. We invite you to stay tuned on our support page to find out everything we are doing during this time.

 

Hope you enjoy the rest of your weekend.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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11 Messages

Well that (Edited per community guidelines).

(edited)

New Member

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2 Messages

7 months ago

How about unlocking and release the throttle on personal hotspots. Public wifi isnt very intelligent on your behalf
Note: This comment was created from a merged conversation originally titled Covid-19
lizdance40

ACE - Sage

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78.5K Messages

at&t lifted the cap on home internet. raising or removing the cap on cellular devices doesnt benefit you so much as it hurts everyone else trying to use the same netwôrk.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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New Member

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2 Messages

7 months ago

At&t is removing the data cap for every customer except, for those using mobile data. Do mobile users not count? Why are mobile users less important?
Note: This comment was created from a merged conversation originally titled Why the bias toward mobile users?
JBayudang

Associated Member

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305 Messages

We understand that you wanted to get unlimited data on your wireless device. As of the mean time, removal of data cap is only applied to AT&T Internet.

You may check the unlimited plans offered by AT&T (AT&T Unlimited Starter, Extra, and Elite).
*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

7 months ago

I need to use my hotspot on my cell phone to work from home. Is AT&T waiving data overages on cell phone plans for the Coronavirus situation?

Note: This comment was created from a merged conversation originally titled Hotspot on cell phone
sandblaster

ACE - Expert

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43.1K Messages

See for yourself: https://about.att.com/pages/COVID-19.html.

Sorry, I don’t see anything about waiving overages. You must be on an old plan, ATT discontinued overage charges years ago.

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2 Messages

7 months ago

Hello,
I am on a family plan that caps at 15 GB a month for mobile hotspot (22 GB for phone data). Due to COVID-19 precautions, I am now working from home and 15 GB will not be enough (the plan will not cut off at 15 GB, but my service will greatly slow down and this will inhibit working). What are my options to temporarily increase my data amount per month?
Note: This comment was created from a merged conversation originally titled Is there any COVID-19 provision for teleworking using mobile hotspot?

New Member

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2 Messages

Same here. I just noticed my att unlimited with 15gb hot spot option is now a 10gb hot spot option. Are there additional charges if we go over the wireless plans hot spot amount?
sandblaster

ACE - Expert

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43.1K Messages

@Jliberatos No, there are no additional charges. I believe you are being given 10GB of additional hotspot data for the next 2 months.

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1 Message

I have a hot spot as well. Having to work from home as well as college student having online classes now. We went over our data plan last month and were charged 75.00 for the overage. After a long wait on the phone I was told it would be credited next month but they are charging me again this month ( I get two emails A day telling me I am over my limit). I will be charged again $15 per gb I go over. It’s ridiculous and frustrating

New Member

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2 Messages

7 months ago

I currently have DSL with limited data. I have 2 educators and a student, all of which will be working and going to school from home through the corona virus pandemic. Will ATT consider off-setting some of the extra data usage cost during this time?

Thank you for your consideration

Note: This comment was created from a merged conversation originally titled internet charges
lizdance40

ACE - Sage

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78.5K Messages

At&t already announced home internet would have no cap or overage charges for 60 dayd

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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2 Messages

7 months ago

I would like to know if at&t is considering unlocking the hotspots on there prepaid plans so we can get the internet for our children that are out of school in oregon. We can continue there education if we can get access to the internet. I am asking for people like myself who can't get wifi for location reasons or cost reasons. Mine is a location problem. The only internet we get is through our phones. It would be very helpful if you could make this happen during this very difficult time. Thank you
Note: This comment was created from a merged conversation originally titled Covid19

New Member

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7 Messages

I’m wondering the same thing because I’m in the same boat! It’s very frustrating with ATT because they allowed an extra 15gb hotspot data ONLY if you have a contract through them but I guess us prepaid customers don’t “qualify” even though we pay our part by renewing our service through “AT&T” but yet we can’t be qualified for the offer. Makes no sense and it’s really making me wonder about switching to straight talk since they let their customers have extra data hotspot with no cost to ALL their customers!!

New Member

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4 Messages

7 months ago

Will hotspots be free during this time? I have two high schoolers that need access to internet from the computer, and we are unable to get WiFi in our home, due to a metal roof, it being made out of bricks and it backing far out in the country.

Note: This comment was created from a merged conversation originally titled Hotspots
Constructive

Employee

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14.6K Messages

click the orange banner above your post

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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4 Messages

This answer helps none! Don’t you think I have already read about it before asking? There is NOTHING about hotspots in there!

GLIMMERMAN76

ACE - Expert

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20.5K Messages

@angel_marion Thats because they are not doing anything for hotspots. They are doing something for fixed wireless customers.

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sandblaster

ACE - Expert

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43.1K Messages

If you are asking about hotspot with your wireless plan, there are no changes. Whatever hotspot you have stays the same. If you don’t have hotspot with your plan, that also does not change. ATT is opening their public WiFi hotspots to anyone, though.

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1 Message

how do i find where those public hotspots are?

lizdance40

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78.5K Messages

Add the app 'att smart wifi' to find locations and connect automatically

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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6 Messages

7 months ago

While my kids are out of school for to corona virus and using online remote learning for school, will our att hotspot on our phones suffice for 4 kids learning online at similar times or is there something else I can do to assist with their online usage without getting WiFi service?

Note: This comment was created from a merged conversation originally titled Hotspot usage instead of wifi
Constructive

Employee

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14.6K Messages

do you have wifi?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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43.1K Messages

No way to answer whether your phone hotspot data will be sufficient or not. That depends on how much hotpot data you have and what the data requirements are for their online learning. Most internet providers are opening up there public hotspots to everyone. You may be able to reach an open public hotspot.

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6 Messages

@Constructive I don’t have WiFi. I could probably get it but just thought I would see if the hotspot thing might work

First. Is there anything I could get to help

The hotspot work better rather than having to hook up WiFi?

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6 Messages

@sandblaster how would I find out about public hotspots? I’ve never heard of that.

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2 Messages

7 months ago

If you have mobile hotspot on your plan are they still being capped during this pandemic?
Note: This comment was created from a merged conversation originally titled Hotspot

New Member

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8 Messages

7 months ago

Is there any possibility of increasing the "Mobile hotspot data speeds will be slowed after 15GB" limit?

My teacher-husband is working from home, creating and uploading videos for his students to watch. My kids are watching multiple videos a day from their teachers. I don't think we'll even have anything left over each month for fun options like Disney Plus and Netflix, unless we only watch them on our small, unlimited-plan phone screens. Which is difficult for a family of 5.

We do not have in-home internet any other way. We live on a very rural dirt road that has NOTHING available to us. No Charter, Comcast, anything. Even AT&T's Fixed Wireless Internet is not available to us. Libraries, coffee shops, etc are all closed so we can't access the internet elsewhere.

Note: This comment was created from a merged conversation originally titled Hotspot data amounts
sandblaster

ACE - Expert

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43.1K Messages

Sorry to say but no, I'd say there is no chance of ATT increasing your hotspot allotment on your current plan. The phone hotspot capability is not meant to be a substitute for home internet service. You could switch to the unlimited elite plan, it offers 30GB of hotspot per line.

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8 Messages

@sandblaster In comparing my current plan (Unlimited & More Premium) to the Elite plan, I see my current plan offers "Unlimited 4G LTE speed data" but the elite plan offers "Unlimited high-speed data". What is the difference? We currently only have access to LTE, not 4G, in our area.

sandblaster

ACE - Expert

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43.1K Messages

@carrieroer No difference. 4G is actually an older and usually slower network than LTE. I’m quite sure you do have 4G in your area. 4G is what you would drop back to when LTE is not available.

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8 Messages

@sandblaster oh I see! For some reason I was under the assumption 5G > 4G > LTE.

We’ve changed our plan. Hopefully 30 GB each will be enough... I need to see how much it would cost for Comcast to wire down our street.

Thanks for your help and quick responses!

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4 Messages

I, for one, am extremely angry that ATT is not lifting caps on hotspots. I am also in a very rural area with no available internet besides hotspot. I pay ATT about $6,000 a year for phone lines plus DirecTV. Now, I am marooned as is every good American, depending on my hotspot, and in one day have gone through 75% of my hotspot data already. ATT should be ASHAMED that they are not taking the cap off of hotspots when so many people depend on it — no matter that they might not think it’s a “substitute” for wired internet. It remains the only available way for many people. I will be taking my $6,000 a year — and the thousands that my children would be spending with ATT as they migrate off my plan. I will STRONGLY advise others to steer clear of ATT if they do not pay attention to this. An alternative service I’ve heard of is Suresite Satellite. They’re in Virginia at 540-948-5880, and on the web.

GLIMMERMAN76

ACE - Expert

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20.5K Messages

@RGondella

you do realize there is better service than a hotspot right.. ATT sells fixed LTE service which gets it cap waived in all this.

https://www.att.com/internet/fixed-wireless/

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8 Messages

@GLIMMERMAN76 Fixed Wireless is not available in all areas, including mine. For some of us, either satellite or hotspot are our only options.

GLIMMERMAN76

ACE - Expert

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20.5K Messages

Thats interesting since they said it was available almost everywhere a few months ago. Almost is in your case not you

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4 Messages

Not available at my address. ATT, et al need to realize that a great swath of rural America is virtually unserved. Interestingly, I live in the richest county in the nation (Loudoun County, VA), which is also home to some of the fattest pipes on the internet — globally — yet we are reduced to using phones for hotspots. Many developing nations have better internet than rural america.

New Member

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10 Messages

7 months ago

does your unlimited data offer include phone hotspots?

Note: This comment was created from a merged conversation originally titled data plan Covid-19 response

ACE - Expert

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15.7K Messages

Moving to wireless

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

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10 Messages

I did, it was very informative, but that is what led me to this question requesting clarification on that policy

lizdance40

ACE - Sage

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78.5K Messages

AT&T unlimited plans are advertised online. Not difficult to find the web page is :
att.com

The unlimited Elite planned offers up to 30 gigs of hotspot per line.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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10 Messages

i am not asking for a new plan, i am asking if my current phone plan is included in the policy "lifting data caps". thank you

ACE - Expert

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15.7K Messages

@lizdance40 I would flag your post as Accepted Solution....but I CAN'T!

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

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10 Messages

i'm sorry, I am confused by this response. what does that mean?

i have not recieved any solution as i have not gotten my question answered nor learned anything i didn't know before ariving here.

I know there are a lot of confused and anxious people, so thank you for any help that can be provided.

sandblaster

ACE - Expert

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43.1K Messages

@sethbartley There is no change to any current plans. The lifting of data caps is for home internet service. If your phone plan has a data cap, it has not changed and if your plan includes hotspot, the hotspot limit is still the same.

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10 Messages

ok, so phone hotspot data plan caps have not been removed?

thank you that answers my question.

as i am working from home i am relying on my hotspot as my only internet.

the policy seemed to me to include hotspots, but if not (while disapointed) i am glad i checked.

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2 Messages

7 months ago

Because of where our neighborhood is, and our dial up services haven’t been the best, we have depended on our hotspots from our mobile phones at home. Due to COVID and remote learning my wife and I are teachers and we will be teaching and community imaging with our faculties and students we serve. Normally after 22 gigs or 10gigs hotspot we are slowed down. Will we be slowed down on our speed? Is there an option you can offer us since we depend on this to do all of our online work?

Note: This comment was created from a merged conversation originally titled Will data speeds not be reduced on mobile hotspots?
Constructive

Employee

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14.6K Messages

yes none of that has changed, they have lifted limits to cell data not hotspot data and wont shut off for non payment and are waiving late fees

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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43.1K Messages

Your hotspot speeds will still be slowed once you exceed the 10GB. Any slowdown after hitting the 22GB threshold only happens if network congestion requires it. You may not be slowed at all. If you need more hotspot data, an option is to switch to the unlimited elite plan. It provides 30GB of hotspot per line.

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4 Messages

7 months ago

Hello. I live outside of the area for normal home internet, so I use my ATT Wireless service IPhone’s mobile hotspot for my internet connection. Because of the current National Emergency, I am working from home. Is ATT lifiting my data cap for my iPhones mobile hotspot during this crisis? It would be of great help if the mobile phone hotspot data limits are lifted during this current emergency. Thank you

Note: This comment was created from a merged conversation originally titled Iphone Mobile Hotspot Data Cap for the Covid-19 Crisis
Constructive

Employee

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14.6K Messages

not for the hotspots

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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43.1K Messages

Sorry, no, they aren’t lifting any hotspot caps or limits, at least they haven’t as of now.

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4 Messages

Oh ok. Well that’s unfortunate.

Contributor

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11 Messages

@Constructive Well that (Edited per community guidelines). AT&T obviously has the capacity to lift the caps, otherwise the infrastructure would fall apart during the first half of the month while all the hotspots are running at full speed prior to reaching their cap limits. But maybe there is more to it as far as making the configuration changes to lift the caps temporarily. I think the days of hotspot data caps should be over with. There is no reason why AT&T and other mobile providers cannot start allowing unlimited bandwidth. $$$

(edited)

GLIMMERMAN76

ACE - Expert

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20.5K Messages

@henndog

That's a nice fantasy world you live in. Attached with existing tech can't do unlimited hotspot. But they do have fixed wireless service that has a higher cap and right now has no overages.

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11 Messages

@GLIMMERMAN76

Yeah, I know. ;) If it were an infrastructure issue though, AT&T's infrastructure would crash during the first part of the month while everyone's mobile hotspots are running at full speed prior to reaching the 15GB data caps. Heck, it would've already crashed period. So they must be able to handle it.

AT&T's CEO has also reported publicly during this crisis, "CEO Randall Stephenson told CNN’s Brian Stelter on today’s Reliable Sources that “mobile volumes are up 40 percent,” and “Wi-Fi calling volumes are up 100 percent.” Stephenson added the network infrastructures are “performing quite well,” but noted the company is seeing some stress as more people work from home."

Either "performing quite well" is a politically correct statement and/or a boldfaced PR lie, or it means what it says, the network is performing quite well. I've not had any slowdown issues so far, except that I'm on the verge of maxing out my 15GB for the month due to being forced to work from home and with two college kids also now at home preparing to finish out the semester with online classes.

Again, I'm not blaming AT&T for this. They have never been obligated to remove the bandwidth caps. They have a contract with all of us, and as a customer I agreed to it. But this is a global crisis, and everyone needs to step up their game. But it begs the question, bandwidth caps are a thing of the past, and 5G is not a near-term answer. That technology will take years to reach beyond the limits of metro areas. This is an opportunity for AT&T to make positive waves in the industry, unless someone else beats them to it and starts offering unlimited mobile hotspot...NOW.

And on the fixed wireless option, I've talked to AT&T numerous times about getting fixed wireless at my residence, but unfortunately they tell me its not available at my address (although somehow others in my area are able to get it, and the DirecTV installer pointed the clear line of site tower outside our window.) *shoulder shrug*

(edited)

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