AT&T here to help? Don’t bet on it.
My wife is trapped in Italy where my daughters husband is stationed with the Air Force. My daughter is pregnant and they were due for PCS change in late June. She is due mid June. They were supposed to leave early (curtailed deployment to get them changed before the baby came) and my wife went to help get everything packed and cleaned and all that and then all (Edited per community guidelines) broke loose in that country. PCS change cancelled, flights cancelled. No hospital on Aviano for delivery. They had to hire a midwife at their own expense and will be doing home delivery. The internet there is in and out (mostly out). I called AT&T last month and the representative was extremely nice and sympathetic. I was told to have my wife turn on the service and once I got the bill ($10 per day for the international day pass) to call back and get it taken care of. Awesome right?! Yeah I thought so too. Got the bill and called and was told no way Jose! Those are legitimate charges that AT&T will not waive under any circumstances (was on the phone for 4 hours). I told them I called to find out first so this wouldn’t happen and they acknowledged that it was so noted on my account. They said the representative i spoke with in March had “misinformed” me. Now get this...I was assured she would be severely reprimanded. The one representative who lived up to the hype all over AT&T’s hype that is all over the airwaves and all over their web site, is going to be reprimanded for doing so! So a military family severely impacted my the pandemic and with no options to obtain any alternative communications (the whole country is shut down) will remain isolated from us unless we pay an extra $10 per day (approximately $300 per month). Ok that’s their prerogative. I just want everyone to know, DO NOT BELIEVE it when AT&T says they are here for customer and employees during this unprecedented time. They are “misinforming” everyone when they say so.