AT&T has frauded me!
I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almost 2 years of service on the phone's that we don't have. The guys I spoke with, Ernesto told me that he could see that 1 of the phones had not been used and the other had minimal usage, somehow?! We don't have the 2 lines that they're saying we have, we don't get call for those numbers, etc.!
I only asked for the money that we had paid for service's that we've NEVER received! He informed me that they would only credit me $100 of the almost 2 year's that we've been billed!!! I told him that wasn't good enough and if I owed them money, they would hit my credit report, hand over my debt to a collection agency, etc., until they got every penny due them and all they want to give me is a small fraction of all I had paid!!!
I am completely done with at&t and as soon as this contract is up, I will NEVER do business with them again! If you want a telecom company that you can trust, it isn't AT&T!!! I regret ever coming to, and doing business with AT&T!!!