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Talk2Someone's profile

Contributor

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2 Messages

Thursday, March 8th, 2018 4:05 PM

AT&T Goes Paperless?

On March 1, 2018 I received two emails from AT&T stating our monthly invoices for AT&T and AT&T Wireless would be automatically switched over to paperless by April 2018 and March 31, 2018, respectively. As full disclosure, there was a means by which to continue paper billing. My questions are: if we opt in for paperless, will a monthly discount be given on monthly invoices pursuant to less printing/mailing expenses incurred by AT&T; and if we don't opt in for paperless, does AT&T plan to charge a fee for paper billing? The latter would go against long-held, common practices by service companies and would perhaps cause customers, like ourselves, to consider our tenure with AT&T. The former would be a welcomed breath of fresh air from companies that already charge premiums for their service. We realize companies need to trim expenses to stay viable in today's market but not at the expense of their customers!

ACE - Expert

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64.7K Messages

6 years ago

No to both questions. There is no discount for going paperless but there is no charge for continuing to receive the paper bill. You are actually already getting a paperless bill. The pdf version is available to view or download already from your online account.

Contributor

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2 Messages

6 years ago

Thanks for your super quick response. Since there's no charge for paper billing, we'll be switching back to that. At this time, for us at least, that's a better means. Thanks, again.

ACE - Sage

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117.6K Messages

6 years ago

@Talk2Someone 

Just an FYI, some complain the paper bill comes too late to pay on time as there are only 17 days from date your bill is produced to due date.  

Since all other carriers shortened their due date as well, ATT feels secure in pushing the envelope.  Verizon was the last hold out, reducing the due date from 24/25, to 21/22 days.  Verizon only mails a streamlined paper bill and does charge if you want paper copies of the full bill.  

 

Contributor

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1 Message

5 years ago

While you may not be an employee of AT&T, you are certainly working for a company that provides services for them.  Companies paying bloggers is becoming more common.  Your message tag is misleading and makes me want to switch my cell provider.

 

By the time my bill arrives in the mail I have about 7-10 days to pay it.  There is no grace period.  Shortening the payment cycle to force customers to go paperless is ridiculous and unethical.  Making them "opt out" of going paperless and not passing the cost savings onto your customers is a crooked way of doing business.  I don't want to receive my bill online and neither does a significant portion of AT&T's customers.  

 

I'll make my claim to the BBB and let AT&T deal with it.

ACE - Sage

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117.6K Messages

5 years ago


@NotHappy987 wrote:

While you may not be an employee of AT&T, you are certainly working for a company that provides services for them.  Companies paying bloggers is becoming more common.  Your message tag is misleading and makes me want to switch my cell provider.  My disagreeing with you doesn’t mean I get paid.  I don’t.  

 

By the time my bill arrives in the mail I have about 7-10 days to pay it.  There is no grace period.  Shortening the payment cycle to force customers to go paperless is ridiculous and unethical.   And not true. You can keep getting paper bills and keep paying by mail.  What you CANNOT do is wait for the paper bill to remind you to pay by mail.  I still get a paper bill one bill, but by the time it arrives it’s already been auto paid by my bank.  

 

Making them "opt out" of going paperless and not passing the cost savings onto your customers is a crooked way of doing business.   They do.  On the new plans the credit is built into the plan price structure. On the old plans they charge you extra if you want a fully detailed (with usage) paper bill.  They could just raise prices and offer a discount.  

 

I don't want to receive my bill online and neither does a significant portion of AT&T's customers.  Well that’s not an option.  Paper bill or not YOU DO ALREADY get an online bill.  Getting a paper bill is redundant.  If you think getting a paper bill somehow prevents that, it’s NOT TRUE.  

 

I'll make my claim to the BBB and let AT&T deal with it.


Piffle.  Don’t wimp out with the BBB.   Go big guns and file an FCC complaint (they govern the cell industry).  Then please, post when you get a reply.   

I am amused that I must be an employee or getting some financial kick back to disagree with your 18th century thinking that you must pay by mail in the 21st century when everything can be done instantly and correctly online, by text, and better yet with some form of auto payment.  

 

ACE - Expert

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14.3K Messages

5 years ago


@NotHappy987 wrote:

While you may not be an employee of AT&T, you are certainly working for a company that provides services for them.  Companies paying bloggers is becoming more common.  Your message tag is misleading and makes me want to switch my cell provider.

 

That is absolutely, 100% false. 

 

By the time my bill arrives in the mail I have about 7-10 days to pay it.

 

Sounds like plenty of time. Especially if you make the payment online. 

 

There is no grace period.  Shortening the payment cycle to force customers to go paperless is ridiculous and unethical.  Making them "opt out" of going paperless and not passing the cost savings onto your customers is a crooked way of doing business.

 

How do you know they aren't passing the cost savings on to customers?

 

I don't want to receive my bill online and neither does a significant portion of AT&T's customers.  

 

What's the difference between receiving the bill online and printing it out and waiting for the post office to provide it to you?

 

I'll make my claim to the BBB and let AT&T deal with it.

 

Deal with what? Someone from AT&T might contact your so they can tell the BBB it's been resolved, but it won't change anything. You bill is due 21 days after the billing date. If you choose to do everything in the slowest way possible, then look at the late fee as a small price to pay for getting to do things your way.


 

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