AT&T FED US LIES and DID NOT GIVE PROMOTIONAL CREDIT FOR TWO TRADE-IN PHONES THEY PROMISED WE WOULD GET!
Anyone else have the same issue? We were told and promised everything was "settled" and to "wait 3 bill cycles" for 2 years now and today they told us it's been too long to change ANYTHING and that there was nothing they could do. We have trade in confirmations and case numbers and multiple tickets opened. We are NOT accepting this, they stole our phones we traded in (one was brand new! I had just paid for it and we switched back to at&t) and never gave us the credits they PROMISED was coming.I am here to see if there is anyone else that got the run around before being told "there's nothing they can do now." Upset and Frustrated that AT&T's mistake has cost us $3,000 when this was supposed to be an even SWAP!!!