Contributor
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3 Messages
AT&T DOUBLED my access fee with an authorized upgrade
Extremely angry. I have been qualified for an upgraded phone for 2 or more years now. When I finally cracked my screen on my HTC, I decided to utilize the upgrade available. I went to the store and played with what was available (sadly no HTC). The AT&T in-store rep recommended that I purchase my new Samsung Note 10+ from Best Buy. I signed up, ordered it for pick up, paid the applicable tax up front, and agreed to pay the $29.99/month that Best Buy was charging PLUS a one time $30 upgrade fee (which makes no
[Edited to comply with Guidelines]
GLIMMERMAN76
ACE - Expert
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23.6K Messages
4 years ago
@leahsunshine
That statement is almost always WRONG unless they changed your plan when you got the phone at best buy. You need to read what you signed.
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leahsunshine
Contributor
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3 Messages
4 years ago
I spent over a half hour on an AT&T chat with a transcript emailed to me. I didn't actually sign anything at Best Buy and have read through EVERY single thing I received from Best Buy for my purchase that was either posted on the website or detailed in my email receipt.
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
4 years ago
Best buy has you sign on the credit card terminal.. And you should have received a copy of the next agreement in a folder with all the info. If not someone at best buy did something wrong.
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formerlyknownas
ACE - Sage
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105.7K Messages
4 years ago
I have upgraded through Best Buy. They make you sign a bunch of stuff.
The one thing they (Best Buy) CAN’T do, is keep you on your old plan. You have to ask them to contact At&t and put your plan back as it was. This might be what happened. It helps if you can say I was on a plan name “. ______” , but now you have put me on a plan named “_____”
The other possibility, As @GLIMMERMAN76 mentioned, you might be reading the customer service summary. It’s always based on your plan without discounts, so it’s crazy high, and entirely wrong.
Since you contacted AT&T I think it must be the former. Please define the problem so support will fix it for you.
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