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leahsunshine's profile

Contributor

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3 Messages

Mon, Sep 9, 2019 7:57 PM

AT&T DOUBLED my access fee with an authorized upgrade

Extremely angry.  I have been qualified for an upgraded phone for 2 or more years now.  When I finally cracked my screen on my HTC, I decided to utilize the upgrade available.  I went to the store and played with what was available (sadly no HTC).  The AT&T in-store rep recommended that I purchase my new Samsung Note 10+ from Best Buy.  I signed up, ordered it for pick up, paid the applicable tax up front, and agreed to pay the $29.99/month that Best Buy was charging PLUS a one time $30 upgrade fee (which makes no sense if I'm eligible).  The following business day, my dad, the main account holder, gets an email stating that, not only will there be all of these charges that I agreed to, but an additional charge for access charges thus doubling the monthly bill for that service.  WHAT?!?!?!?!  So, instead of this phone costing me $29.99/month for the next 30 months (or $899.70, which is already insane), but now they're telling me it's going to cost $141/month to include these added access fees plus all the other fees tacked on top of that.  That comes to $4,230 ON TOP of my current bill ! ! !

 

[Edited to comply with Guidelines]

GLIMMERMAN76

ACE - Expert

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23.5K Messages

3 years ago

@leahsunshine 

 

That statement is almost always WRONG unless they changed your plan when you got the phone at best buy.  You need to read what you signed.

Contributor

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3 Messages

3 years ago

I spent over a half hour on an AT&T chat with a transcript emailed to me.  I didn't actually sign anything at Best Buy and have read through EVERY single thing I received from Best Buy for my purchase that was either posted on the website or detailed in my email receipt. 

GLIMMERMAN76

ACE - Expert

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23.5K Messages

3 years ago


@leahsunshine wrote:

I spent over a half hour on an AT&T chat with a transcript emailed to me.  I didn't actually sign anything at Best Buy and have read through EVERY single thing I received from Best Buy for my purchase that was either posted on the website or detailed in my email receipt. 


Best buy has you sign on the credit card terminal..  And you should have received a copy of the next agreement in a folder with all the info.  If not someone at best buy did something wrong.

ACE - Sage

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102.2K Messages

3 years ago

I have upgraded through Best Buy. They make you sign a bunch of stuff.    

The one thing they (Best Buy) CAN’T do, is keep you on your old plan.  You have to ask them to contact At&t and put your plan back as it was.  This might be what happened.   It helps if you can say I was on a plan name “. ______” , but now you have put me on a plan named “_____”

    The other possibility, As @GLIMMERMAN76  mentioned, you might be reading the customer service summary.   It’s always based on your plan without discounts, so it’s crazy high, and entirely wrong.  

    Since you contacted AT&T I think it must be the former.  Please define the problem so support will fix it for you.  

 

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