ATT DOES NOT CARE AND IS TERRIBLE
ATT does not care at all, sums it up nicely...
I upgraded for a new phone, purchased in full, it was an iPhone 8.. In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVICE AND LIES CONTINUED...
I returned the iPhone 8 within the 14 day grace period, the phone was tracked and received within 3 days
I purchased, paid in full, a Samsung Galaxy 8 as part of my upgrade
My bill came out, they increased not only the plan rate by over 45$ but also each individual line by $5 each.. we have a family plan, in total including taxes they increased our bill by almost $100-- I WAS TOLD $5 ONLY AND HAVE IT IN WRITING TO VERIFY
I had to call over 5 times to get my bill straightened out and was hung up multiple times in the process.. They then told me everything was fixed and we would have no more problems with it and everything would go back and stay as it was before the change was applied-- In the meantime, still no refund on my returned iPhone 8 (weeks since it was verified returned via tracking)
Next bill came out- Increased still, additional upgrade fees re-added.. Had to call again, given the runaround and hung up on multiple times again.. Bill was reduced from additional fees applied, but then I am told even though I was never made privy to the information that bc I purchased a new phone the individual line would still increase from $15 to $40... I NEVER agreed to that, and was NEVER told anything of that sort (again all chats were saved and all phone calls recorded to verify this) . Again given the runaround and hung up on multiple times and finally told I have to change plans entirely, which meant our line charges would stay the same (again the increase from $15 to $40) but the plan price would decrease, but that is bc we had to bump down from the 20gb to 15gb plan to just get back CLOSE to what the original plan charges were in total, and in addition we will be losing all of our rolled over data that we purposefully saved bc we have to change plans So even though we did NOTHING to approve the increases they apparently can do nothing about that now and we have to lose more and pay more... So we now have to downgrade and lose all the data saved to get a total price back down to what we were told wouldn't be changed from the beginning.. STILL NO REFUND FOR MY RETURNED PHONE- OVER A MONTH SINCE IT WAS VERIFIED TRACKED AND RECEIVED...
ATT emails me FINALLY a MONTH AFTER it was verified via tracking to finally verify that they have received the Item and it would be 5-7 business days for my RETURN.. SKIP FORWARD ANOTHER MONTH and I am still calling about my money and refund.. Hung up on and given the runaround over and over again... Get a case open, 24-72 Hours I'm told for the case to be completed and for my MONEY TO BE RECEIVED.. 2 MORE WEEKS GO BY.. STILL NO REFUND!! CALL AGAIN AND AGAIN AND THEN AM JUST TOLD WELL SORRY NOTHING WE CAN DO, SEEMS CASE IS STILL 'BEING WORKED' AND APPARENTLY NO ONE AT ATT HAS ANY ACCESS TO THE GHOST DEPARTMENT WHO HANDLES CASES AND REFUNDS.. 2 AND A HALF MONTHS, OVER 20 CALLS MADE, OVER 50 HOURS SPENT ON THE PHONE DEALING WITH BILL OVERAGES AND MISSING REFUNDS AND I STILL DO NOT HAVE MY MONEY..
ATT HAS TERRIBLE CUSTOMER SERVICE AND JUST LIKE VERIZON THEY DO NOT CARE, THEY ARE BASICALLY MONOPOLIES WHO DO WHATEVER THEY WANT BC THEY DO NOT CARE ABOUT YOU OR YOUR BUSINESS..