ATT device promotion is not applied as per the Advertisement
I purchased an iPhone 14 Plus with a Christmas promotion at a store, which advertised a device cost of $5 per month. However, upon activation, I discovered that they charged me $25 instead of the promised $5. When I raised the issue at the store, they instructed me to contact customer service. Customer service then informed me that other discounts had been applied, such as a $10 reduction for wireless with a fiber offer, but they did not provide the device credit as part of the promotion. The store confirmed the same explanation.
I am deeply disappointed that the store did not provide the promotional information during the account creation process, and I'm equally frustrated with the lack of attention to detail from ATT customer service, as they have not rectified the situation by reinstating the promotion. Now, I find myself locked into a 36-month service contract, paying a fee that I did not agree to