AT&T denies my BOGO plan exists, what do I do?
I did a buy one get one free wireless phone plan in April 26 2019 at a Best Buy. The condition was that I have an AT&T internet service which I do and we were to receive a GS10e phone for free (which I thought we had).
The -$16 monthly rebate has disappeared from our bill. After 2 hours on the phone with AT&T they deny such a BOGO offer ever existed. AT&T claims that only a buy 1 get one half offer existed (which they claim they have fulfilled). When I offered to send a picture or post an image to a 3rd party website of our contract, manager AM550H refused to view the documents. She informed us that we have to mail all of our documentation to corporate and would not give an estimated response time. At this point I feel like it is easier just to file in small claims court.
Here is the flyer for our BOGO deal https://imgur.com/a/TFEwpMd
Anyone have any suggestions on how I should proceed?