AT&T denies my BOGO plan exists, what do I do?
I did a buy one get one free wireless phone plan in April 26 2019 at a Best Buy. The condition was that I have an AT&T internet service which I do and we were to receive a GS10e phone for free (which I thought we had).
The -$16 monthly rebate has disappeared from our bill. After 2 hours on the phone with AT&T they deny such a BOGO offer ever existed. AT&T claims that only a buy 1 get one half offer existed (which they claim they have fulfilled). When I offered to send a picture or post an image to a 3rd party website of our contract, manager AM550H refused to view the documents. She informed us that we have to mail all of our documentation to corporate and would not give an estimated response time. At this point I feel like it is easier just to file in small claims court.
Here is the flyer for our BOGO deal https://imgur.com/a/TFEwpMd
Anyone have any suggestions on how I should proceed?
Thanks,
Barry
Questions
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Updated
6 months ago
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Responses
Lockdowncraziness
Employee
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785 Messages
7 months ago
Well you can't just take them to small claims court per the terms and conditions you agreed to at activation. Did you start getting the credits and them they were removed later? Your post is not clear on that. If you were getting the credits and they were recently removed their could be a couple of reasons.
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lizdance40
ACE - Sage
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81.4K Messages
7 months ago
If you paid off the phone, or changed your plan, or canceled your home services that would void the deal.
What changed?
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lizdance40
ACE - Sage
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81.4K Messages
7 months ago
Unfortunately, every deal requires you pay out all installments to get all credits. Paying off the 'get one' phone voided the deal.
All promotions work this way.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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d13
New Member
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20 Messages
6 months ago
Just got off the phone with corporate. They credited my account with the amount they owed me.
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