AT&T Deceptive Practices Regarding USPS return of defective phone after insurance replacement
I filed an insurance claim on October 28, 2020. I mailed the defective device back on November 9, 2020 using the prepaid shipping label and packaging provided by AT&T. USPS has not updated transit information since November 10th. . The last status is shown as "delivered to the agent." AT&T is unable to confirm the shipping agent. AT&T charged me $650 plus tax even though they were able to confirm the phone was shipped back in a reasonable amount of time and acknowledging the lack of a timely delivery is the result of USPS system. AT&T also confirms that numerous customers are experiencing similar issues and instead of working with customers, they pass the burden onto customers, even though this problem is no fault of their own. I have spoken to a number of people in the ATT loyal department over countless hours who have vowed to fix this issue by crediting my account the difference of the charges and given specific dates to have the issue resolved, all information discussed was recorded by them and notated on my account. Now my account is passed due and they are unwilling to help. I feel trapped and taken advantage of. AT&T is intentionally scamming customer out of money. Please help!