ATT cost me extra money for three months!!
I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars each to keep the number. I said it sounded good, and I assumed that she had already changed my plan.
HOWEVER, after three months, when I checked my bills yesterday, the bill remained at the original price! It shows the plans are suspended but cost the same expensive price! I called back the CS, and they said sorry, but it might be because I didn't say it that clear. ?? Did you guys just judge my expression ability? I know what I'm saying, and three months ago, I called you guys in my car and my wife was there. She was sure as well that I stated it very clear.
So why did you guys cost me extra money but blame the fault on me???