AT&T Continually Charges for things I can’t use
Last Christmas (2018) my fiancé bought my an Apple Watch and I was over the moon excited. While I have a Verizon phone I was assured I could still link my watch via Bluetooth but would not be able to use data, which is perfectly fine because I always have my phone on me.
The other month when I took a closer look at our bill, trying to figure out why the price was so high, I realized that they have been charging us for cellular AND insurance on my watch, one of which we declined and one we can’t even utilize muchless want.
We called the service line and the lady was less than helpful. She told us she would stop the charges and when I asked about refunding us the 140+ dollars she said the most she could give us was $70. I’m sorry but that’s complete theft. It would be one thing if we could use the cellular and then realized we were getting charged but I can’t even use it. To make matters even worse, we got charged for cellular and insurance AGAIN this bill. I am so beyond angry and I doubt anyone will take any personal responsibility. I don’t even know where to go from here because I doubt I’ll be a pleasant person to deal with in stores.