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kelleydvnprt's profile



2 Messages

Wed, Nov 19, 2014 4:28 PM

AT&T Billing Mistakes

I have continuos issues with being over-charged every time I make a change to my plan.  Who can I talk to about AT&T's billing practices?  Is there somewhere to complain to?  The FCC? FTC? BBB?  Does it do any good?



Community Manager


9.6K Messages

6 years ago


Hello @kelleydvnprt 


I'm very sorry you're having some issues with your account. Our team will be happy to help you with that! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.


Thank you,


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150 Messages

6 years ago

In September, I changed my plan from the 10 GB to the 15 GB (now 30 GB because of the promotional offer).  I chose to make it effective IMMEDIATELY rather than wait for the next billing cycle.  The plan difference is only $30.  Yet, I was charged $60 extra this month.


Why would they lie to me?


Well, they weren't lying.  For my October bill, which covers usage from Sept. 28-October 27, I only paid for the 10 GB plan, and not the 30 GB plan.  So that means that I owe them $30 for that month.  That $30 is rolled over to the November bill.  Since my ongoing plan is now $30 higher to begin with, I had sticker shock (ok, not shock since i expected it) when i saw it $60 higher.  


What if I go back to the 15 GB plan (they increased the 10 GB to 15)?  Well, same thing, only the opposite.  My monthly bill would go down $30 each month, but since I still pay the full amount the current bill, I paid $30 more than I should have.  So the following month, I would owe $30 less than my expected ongoing amount.



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