ATT BAIT N SWITCH ON 3 PHONES, OUT $2350??? CLASS ACTION TIME!!!!!
Signed the family up for 4 lines 3 month ago.. eager sales girl told us that we will get $950 in credits on a note 10+ and $700 ea on 2 iphone 11's. The Xr was "free" . They required 3 trade ins, the gal ok'd our S7 actives x3 and we went on our way. Month later we get a bill for over $500 ... followed by a $350ish bill that had "credits" for waiving activation that she promised too. Next bill will be for full amount of phones again.... no credit,
The Store mgr said we never traded in phones, he has no record or proof..... then suddenly found store video of us handing the girl phones. He said it will be fine and the credits should be on next one and rest on out. Today we get 3 letters that they couldnt confirm promotion eligibility???? and have the phones listed by the part# .. .which we never gave the manager...and suddenly they have our phones and are giving us $40 instead? This is flat out bait n switch .... intersting that the gal is no longer there... [sure she was fired] .. we have emails from her verifying our phones will work for trade and that we will get the credits.
I need someone to actually respond that has a clue what to do here. The local staff is of no help at all.