AT&T Bait and switch tactics
It seems I never learn my lesson of not to call AT&T customer care at all, and so here I come again.
During several calls with customer care regarding an HBO promo which for some reason, they did not want to apply on my account, I was told that it would be cheaper for me to switch my wireless plan from Unlimited to the Unlimited Plus that comes with free HBO. So, on Monday 7/24/17, I called customer care to do the switch. My previous plan was as follows:
$220.00 for 4 lines. Then I get credit of $40 for the 4th line, so the total goes down to $180.00 and I get an extra FAN (corporate discount) of $13.20 which takes my total down to $166.80
The new plan was supposed to be as follows as detailed to me in the call with the customer care:
$195.00 for 4 lines and I get an extra FAN discount of $25.30 which brings my total to $169.70. That seemed to me as a pretty good deal having in mind that I won’t have to pay for HBO anymore.
Well, it seems AT&T disagree with that. I got my bill on 7/28/17 and it was missing the FAN discount. So, I call the customer care line and I talk to a helpful agent by the name of Ernest. After looking at my account for a little, he comes back saying that the FAN discount cannot be applied for this plan, since it is already a good deal. I explain to him that I only switched after I was told by the agent on 7/24/17 that my total after my switch is going to be $169.70 which did include the discount. But he insisted that the discount cannot be applied. So, I say “then they should not have told me that” and went ahead and requested that my plan gets switched back to what it used to be. Now he comes back saying that my previous plan was grandfathered and I cannot go back to it. The problem is that I only switched because they told me it was cheaper and gave me a total that included the discount and now they want to penalize me by saying that, I cannot go back to my original plan.
What is the deal with these AT&T tricks?
Another problem is that my previous bill was due at 7/20/2017, why would my new bill be due in 23 days from that bill (8/13/2017)?