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bcsmith6907's profile

New Member

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4 Messages

Fri, Aug 12, 2022 7:01 PM

AT&T are LIARS

I have had some issues with an ac unit which threw me behind a couple months, I was paying the past due amounts that the app said and come to find out it wasn’t taking care of the full past due (lady said late fees and such). So had two part arrangement and I needed the second part to be held out to my payday. They said could only hold second part out to 5 days before my payday but to call back after first part posted and before second part was to pay out and gave that moved 5 days. She reassured me several times during the call. I call to have that done as I had planned around that info and now they are saying they can’t and I have to pay by original date. I can’t so now services will be interrupted. I want to know how to have that phone call resorting pulled and why the have such poor customer service that they don’t honor what they tell their customers. ATT is the worst, they are why I cancelled directv and will be quitting them as well as soon as phones are paid off!!!  

ACE - Sage

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100.2K Messages

2 m مضت

To make it simple, there's no point calling AT&t because service reps cannot override the computer system which determines how much you have to pay and how late you can pay.

If you log into your account and go to billing and choose late payment arrangements it will give you the only option that you will have from AT&t. Nothing else, cannot be overridden by support, cannot say that more emphatically

New Member

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5 Messages

2 m مضت

Switch to Boost mobile, or Tmobile. Better service and plans. I heard Mint was decent too but havent experienced yet. AT&T employees don't give 2 craps about keeping customers so they can keep a job, so lets move to a better and more financially affordable provider and show them what they are doing is wrong, and not moral. Only you and we can make changes to corrupt business!

New Member

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4 Messages

2 m مضت

formerlyknownas, then they should not tell you that you can do something if they are not going to allow you to do that.  That is the point I am trying to make. I was told on supposedly a recorded line that I could perform such actions and then when trying to perform that action they say they can’t, so they lied, and I base my decisions on what I was told by them.  That is poor customer service in a nut shell. 

(edited)

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello, @bcsmith6907. Thanks for reaching out to us about the concerns you have with your payment plan. This is not the experience we want for our customers. We want to help. 

 

We have a tool that will allow you to see the dates available for you to make a payment arrangement. You will be able to choose from the dates available for which one best suits your needs. 

 

Let us know if this helps. 

 

TT, AT&T Community Specialist

New Member

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4 Messages

2 m مضت

ATTHelp, obviously you paid no attention to the comments I have written nor the whole title of the post to begin with nor the question I actually asked in my first post!!  Typical with you all, as usual. I want to know why you can lie to your customers on a supposedly recorded line and think it’s alright and not stand by what you tell your customers????  Is that enough question marks for you. And how do I have that call pulled and reviewed to show or acknowledge that I was told wrong by you all and how that has effected my decisions and situation. 

New Member

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1 Message

2 m مضت

AT&T service has fallen altogether. I had had no problems for so long, but now they’ve treated me mightily shabbily.  I contracted 15 Gb mobile hotspot service with them with a Netgear hotspot with no overage fees, but then am shocked by a bill for $1000 for overage fees.  So I immediately try for a refund thinking there's some mistake. They refund me $500 but still I was only expecting $45.  Other companies I could’ve done service with T-MOBILE has service at 100Gb and Verizon at 150Gb for higher cost than AT&T 15 Gb plan but now I think of them as bargains ax they guarantee no overage fees when I talk to them now.  Only offering 15 Gb tells me AT&T wants to charge extra fees on purpose. Their deceptive marketing plan rips off the little guy just because AT&T is suffering from financial woes and is likely to fail without that extra revenue.  Yes, I am angry and will tell everyone at every opportunity

New Member

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5 Messages

2 m مضت

And this is why their stock price and investor sentiment has declined….drastically! I kinda feel bad for this old school company but it is what it is. The competition is strong.

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello, @bcsmith6907! We apologize for the miscommunication regarding the payment arrangement!

 

We always strive for our customers to have a seamless experience and we apologize this was not the case for you. Your feedback will be used as an area of opportunity for improvement.

 

In regard to the payment arrangement, when setting it up, the system will allow you to see the latest possible date to make a payment.

 

Please let us know if you have any other questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

ACE - Sage

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100.2K Messages

2 m مضت

@ATTHelp  Oh please... Your CSRs aren't trained.   It's why At&t has fallen to 3rd place network.   

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hello @FifteenYearCustomer, we are here to help with your mobile hotspot.

 

This is not the experience we want for our customers. We want to help change that. Let’s meet in a Direct Message to discuss your hotspot. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you!

 

Mellira, AT&T Community Specialist

New Member

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4 Messages

2 m مضت

Notice how they still won’t answer my question on how I have the call pulled, maybe getting more outside social media platforms and maybe even the BBB might change that 🤔🤔 I don’t lie down and just take it like they are used to. 

New Member

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5 Messages

2 m مضت

Yea, they want to take the convo private. DONT LET THEM GO PRIVATE. I know I am taking my issues to the furthest extent. If we don't, we will continue having businesses like this, continue stealing from us or treating us unfairly in one way or another. Leaving to a different carrier is the best solution of all, on top of what I said above. I'm done getting financially r*ped every month. I went from a $92 bill every 10 months straight to $125, then $140, and now $152, and there's been no changes and I've been having to call every billing cycle this last 3 times to fix issues that don't get fixed! I'm done! This is why AT&T stock and investor sentiment is at an all time low. I sold all my $T stock and leap options. Crap company! Sad.

New Member

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5 Messages

2 m مضت

File complaints at BBB. Dont just say it, do it. Be actionable. Work for change. If not for you, for future potential customers who cant, wont, or are uncapable.

THIS IS THEIR MAIN HEADQUARTERS -

https://www.bbb.org/us/tx/dallas/profile/long-distance-phone-service/att-0875-7935

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hi bcsmith6907, we're here to help with your payment arrangement.

 

We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) and reply back.

 

In the meantime, please gather your account information.

 

We will get started on figuring out the root cause and work towards a solution. Keep an eye out for the DM.

 

Thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

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