AT&T are Crooks
I have come to the conclusion that AT&T are crooks. At very best their staff is completely incompetent. Allow me to explain:
October 2017: Signed up for service because I had a new job and my T-Mobile signal wouldn't reach my work place. I was happy with T-mobile. Their price is much more honest.
As for AT&T, the person who sold me the phones provide me with a BOGO deal on the phones. Seemed like a good deal. Also sold me on Direct TV and DSL Internet. I was paying 3 bills $62.00 for Internet $60 for Direct TV and $155 for 2 cel phones with 12 GB of share data. This was in part due to a discount from my workplace. I was giving them $275/month. The salesperson said don't look at your bill for the first 3 months. It will be confusing. He also told me I could have the services consolidated onto a single bill.
I tried off and on for 6 months to have the bills consolidated. Nobody could ever make this happen. I finally gave up. Every couple months the discount from Direct TV would not be applied so I had to spend hours on the phone getting it corrected. Direct TVs service was awful. Every time it would rain I would lose signal. The On Demand service crashed nearly every time I went to use it. The Internet service was 25Mbps but I could usually pull down about 32Mbps, which wasn't too bad.
The technician also drilled a huge hole in my wall to install Direct TV because my previous wiring used for Dish Network, Time Warner etc. wouldn't work (I still don't believe that). Anyhow, I put up with this for 2 years. I was ready to leave. Spectrum offered me phone service for 2 phones for $88.00 (tax included). I could get all my services for 30% less and improved TV and Internet experience (100Mbps instead of 25Mbps) working DVR etc. I was so ready to switch. I was going to save lots of money and life would be good. So I called AT&T and asked how much to get out of my contract. My contract was up, but I still owed on the phone. Ok, how much will it cost me to pay off the phone. $178.00. Perfect, I'll pay for it with my credit card. Done. Or so I thought. Then, after waiting 2 days I receive an unlock code. What about the other phone...."Oh that one is in contract for 6 more month." What? This is ridiculous. It was BOGO. "Yeah, but you get a credit each month of service. You should have read your contract." I was livid. What does it take to get rid of you guys? I give them another $178.00. Then I go to Spectrum and they say, Oh the Galaxy S8 Active is an AT&T only phone. You can't use this. ARGHHH!!! So I call AT&T and ask them to reverse the request to payoff/cancel. They take care of this after about 3 hours on the phone. Then, while speaking to the helpful lady, I say is there anyway I can save on my phone bill? She says, you can switch to the shared 9GB plan and it will be $118 + tax. Lets do it. The next month my bill is $229.00. WHAT? Are you serious. I call back they say...oh we see what has happened here, your bill should be $129.00. Ok great. Wait until tomorrow and the amount owed will be updated. I wait and again it still shows $229.00. I call back and they guarantee me that tomorrow it will work. I wait another day and again the bill is $229.00. I call back and get a guy named George that tells me he is a billing expert. Great, George is going to help me. George explains that I do owe $229.00 because my plan was changed. I get frustrated and tell George, why would I switch my bill to save money and pay more. George agrees and tell me he will work on it. He then says he has fixed it and my bill is $148.00. I ask what happened to the $118.00 I was told I would be charged. He tells me that the previous people were all wrong and insurance was not provided. So now I'm paying the same as before and I was switched from a 12GB shared plan to a 9GB plan.
SO, because I tried to save money, I was SCREWED out of a better plan and have spent probably a dozen hours on the phone with incompetent people. AT&T, this is no way to run a business. I was misled every step of the way. I've had many friends and family have good experiences with your network, but mine has been awful. I am absolutely sick to death with your service and am counting down the days until I can leave without losing more money than I already have. Also, my signal is terrible. I rarely make a phone call without it dropping it. My Mom says she doesn't have this with her iPhone so maybe the Galaxy S8 Active just isn't good. I don't know, but I've voiced what's on my mind and I'm done. I've given you and your service providers nearly $6,500.00 the past 2 years. You have given me poor service and grief.
Jon [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]