Help for account, billing & more
Williammaybray's profile

Teacher

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13 Messages

Thu, May 23, 2019 6:30 PM

ATT and Direct TV Bundle mess

Not real sure where to begin. it's been over 3 months since I called in to lower my bill with Direct Tv, and was told that I would save money if I bundled AT&T along with Direct TV. So naturally that sounded wonderful, so I opted to do that and I also asked for the lowest package available which was $90.00 a month. Well the very next billing period i was hit with a bill for over $1000! I mean come on.. From that point on I had to pay over $700 a month just to keep myself, and my daughters phone and internet on. The only thing customer service offered me was 3 months of free movies, and I just found out today that I am now being billed for them. I'm at a total loss. My initial concern was to save money, as its myself and my 9 year old daughter, now I cant afford to even keep my service up and running. I spoke with customer service a billion times, all overseas, like robots, and nobody gave a hoot. I was just on a chat log where 4 reps went through the same song and dance, and ASSURED me they would help me, and nobody did. My biggest concern is that I'm due for a $335 tomorrow and i cant afford it. Paying up to $700, when i tried to save money has only made me want to cancel. I'm due for an upgrade, so this would be a good time to bail out if this doesn't get resolved. Its amazing how the customer gets treated. i have a print from the chat log, but you and I know that doesn't matter. Pleeeeaassee Help!!

ATTHelp

Community Support

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191.9K Messages

3年前

Hello @Williammaybray,

 

We'd be more than happy to take a closer look into your billing concerns. We'll be sending you a private message to request account information shortly.


Sean, AT&T Community Specialist

Teacher

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13 Messages

3年前

your private message would not accept my phone number, so I spelled it out. 

Teacher

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13 Messages

3年前

This is the response and help that I received. They put me into this mess when I wanted to save money, and they hit me with a huge bill, meaning I had the full remaining balance on my phone billed to me all at once when i was told to bundle with att and direct tv to savew money. You guys are horrible. a 20 year customer you pushed out the door. Now you guys want me to pay that remaining balance for which I already paid 350 this month? DO NOT TRUST ATT. FIND ANOTHER PROVIDER. THEY DON'T CARE ABOUT THEIR CUSTOMERS. I HAVE A LONG CHAT LOG WITH 5 DIFFERENT REPS THAT JUST BLEW ME OFF. OF COURSE IT WOULDNT LET ME PASTE IT ON HERE FOR THE WORLD TO SEE. THANKS FOR NOTHING


Good morning,   I ran into a roadblock with your account. Because the bill is past due, I'm unable to make any changes to the account until it's paid. Once that's done, I can work on de-combining your services and removing the premium channels.   I look forward to hearing back from you!   Aminah, AT&T Community Specialist

Teacher

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13 Messages

3年前

and on a side note. I cancelled those premium channels over a week ago. So what exactly are you looking at? or didnt you look at all?

MicCheck

ACE - Expert

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11.5K Messages

3年前


@Williammaybray wrote:

and on a side note. I cancelled those premium channels over a week ago. So what exactly are you looking at? or didnt you look at all?


She probably didn't look at all, since you didn't mention that in your original post (less than a week ago) that you had already removed them. She probably just took your concern at face value. 

 

Since the account is past due, she wasn't able to dig any deeper into the issue to look for a resolution. 

Teacher

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13 Messages

3年前

listen. until you know what the entire issue is about, mind your own. you have noooo clue what ive been through. mind your business

Teacher

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13 Messages

3年前

and the amount due was created on their end, not mine. I paid 350 already this month. omce again, umtil you know what is going on, stay silent. Plus her and I have private messages back and fourth, so once again..

Teacher

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13 Messages

3年前

and those channels were the least of my worries. my god, dont yuou have anything to do? you know dang well ATT is a bunch of crooks, everything has been sold overseas, you cantt even get a US rep anymore. Horrible. 

 

Teacher

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13 Messages

3年前

are you able to look into my acount? or do you just come up with your own conclusions? if so, please shoot me a private message and we can talk

Teacher

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13 Messages

3年前

the chat log and all of this is going staright to the BBB. I have 5 reps who turned their back on me, and I have proof to show it, Thank goodness. Oppose to your online reps that ASSURE you they can help, but do nothing anf transfer you 

MicCheck

ACE - Expert

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11.5K Messages

3年前


@Williammaybray wrote:

listen. until you know what the entire issue is about, mind your own. you have noooo clue what ive been through. mind your business


You posted in a public forum where other customers can try to assist. We only know what you tell us and will make suggestions based off of that. If you want other people to "mind their own," perhaps posting in a public forum wasn't the best idea. 

Teacher

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13 Messages

3年前

well you should be well aware that there could be information you are missing, such as you may have read when she said she sent me a private message. meaning private, not disclosing all the details, so your assumption is pointless. unless you can actually help me, do so, otherwise, you know the rest

Teacher

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13 Messages

3年前

 

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Teacher

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13 Messages

3年前

now somebody please tell me what took place here. As you can see the increase from what i was normally paying. I called into to save money! haha! omg. What was I thinking, the very next billing period it goes through the roof. Anybody? please please please tell me, as nobody from att nor direct tv has helped me or explained to me why ive had to pay so much. i briefly spoke with a rep today and she put me on hold so she could look at my account to better assist me, and do you know what she came up with? she told me i was behind on my payments and that is why it doubled. amazing, right? well she couldnt explain why ive been paying triple for 4 months, that would make me 4 months behind, and you know darn well that doesnt happen. so please you att communtiy folks, shed some light

Teacher

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13 Messages

3年前

man, there is so much that took place i keep forgetting to add stuff. I paid $335, on may 3, and $335 today, the 28th. it shows that i now owe $450 by the 30th. of this month. somebody has to do something. this is truly crazy.

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