ATT and Direct TV Bundle mess
Not real sure where to begin. it's been over 3 months since I called in to lower my bill with Direct Tv, and was told that I would save money if I bundled AT&T along with Direct TV. So naturally that sounded wonderful, so I opted to do that and I also asked for the lowest package available which was $90.00 a month. Well the very next billing period i was hit with a bill for over $1000! I mean come on.. From that point on I had to pay over $700 a month just to keep myself, and my daughters phone and internet on. The only thing customer service offered me was 3 months of free movies, and I just found out today that I am now being billed for them. I'm at a total loss. My initial concern was to save money, as its myself and my 9 year old daughter, now I cant afford to even keep my service up and running. I spoke with customer service a billion times, all overseas, like robots, and nobody gave a hoot. I was just on a chat log where 4 reps went through the same song and dance, and ASSURED me they would help me, and nobody did. My biggest concern is that I'm due for a $335 tomorrow and i cant afford it. Paying up to $700, when i tried to save money has only made me want to cancel. I'm due for an upgrade, so this would be a good time to bail out if this doesn't get resolved. Its amazing how the customer gets treated. i have a print from the chat log, but you and I know that doesn't matter. Pleeeeaassee Help!!