Teacher
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13 Messages
ATT and Direct TV Bundle mess
Not real sure where to begin. it's been over 3 months since I called in to lower my bill with Direct Tv, and was told that I would save money if I bundled AT&T along with Direct TV. So naturally that sounded wonderful, so I opted to do that and I also asked for the lowest package available which was $90.00 a month. Well the very next billing period i was hit with a bill for over $1000! I mean come on.. From that point on I had to pay over $700 a month just to keep myself, and my daughters phone and internet on. The only thing customer service offered me was 3 months of free movies, and I just found out today that I am now being billed for them. I'm at a total loss. My initial concern was to save money, as its myself and my 9 year old daughter, now I cant afford to even keep my service up and running. I spoke with customer service a billion times, all overseas, like robots, and nobody gave a hoot. I was just on a chat log where 4 reps went through the same song and dance, and ASSURED me they would help me, and nobody did. My biggest concern is that I'm due for a $335 tomorrow and i cant afford it. Paying up to $700, when i tried to save money has only made me want to cancel. I'm due for an upgrade, so this would be a good time to bail out if this doesn't get resolved. Its amazing how the customer gets treated. i have a print from the chat log, but you and I know that doesn't matter. Pleeeeaassee Help!!
ATTHelp
Community Support
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231.4K Messages
5 years ago
Hello @Williammaybray,
We'd be more than happy to take a closer look into your billing concerns. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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Williammaybray
Teacher
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13 Messages
5 years ago
your private message would not accept my phone number, so I spelled it out.
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Williammaybray
Teacher
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13 Messages
5 years ago
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Williammaybray
Teacher
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13 Messages
5 years ago
and on a side note. I cancelled those premium channels over a week ago. So what exactly are you looking at? or didnt you look at all?
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MicCheck
ACE - Expert
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14.2K Messages
5 years ago
She probably didn't look at all, since you didn't mention that in your original post (less than a week ago) that you had already removed them. She probably just took your concern at face value.
Since the account is past due, she wasn't able to dig any deeper into the issue to look for a resolution.
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Williammaybray
Teacher
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13 Messages
5 years ago
listen. until you know what the entire issue is about, mind your own. you have noooo clue what ive been through. mind your business
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Williammaybray
Teacher
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13 Messages
5 years ago
and the amount due was created on their end, not mine. I paid 350 already this month. omce again, umtil you know what is going on, stay silent. Plus her and I have private messages back and fourth, so once again..
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Williammaybray
Teacher
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13 Messages
5 years ago
and those channels were the least of my worries. my god, dont yuou have anything to do? you know dang well ATT is a bunch of crooks, everything has been sold overseas, you cantt even get a US rep anymore. Horrible.
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Williammaybray
Teacher
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13 Messages
5 years ago
are you able to look into my acount? or do you just come up with your own conclusions? if so, please shoot me a private message and we can talk
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Williammaybray
Teacher
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13 Messages
5 years ago
the chat log and all of this is going staright to the BBB. I have 5 reps who turned their back on me, and I have proof to show it, Thank goodness. Oppose to your online reps that ASSURE you they can help, but do nothing anf transfer you
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