ATT adding fraudulent charges to bill for replacement phone
To make this as concise as possible, I brought
My phone to Assurion to fix and Assurion damaged the battery, making the phone irreplaceable. ATT sent me a new phone with a shipping label to return my broken phone. I sent back following the directions on the packaging slip. ATT is asking me now claiming they have. It received the device and is charging me $800. I have their shipping label, pictures, and proof it was sent but they have not been able to find the package or any record of their own shipping label. This has been a nightmare to resolve.