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WeldonFam's profile

New Member

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3 Messages

Wednesday, December 28th, 2022 6:24 PM

AT&T absurd returns processing

I have been told countless times that the returns team has my returned unopened iphone but 5th rep i spoke to would not give me a timeframe of how long it would take for the phone to be inspected so that the “park” could be removed from my line. 

The phone was unopened, it isn’t right to hold my account up from ordering the correct phone when I did everything timely and correctly on my end. 
I need my line updated so i can get the new phone that was meant to be purchased, please! 

Has anyone else experienced this? 

I have gotten different responses from each rep i’ve spoken to over the phone. 

This is beyond frustrating.. 

we even bought phones through. T-mobile and took them back because i wanted to stay with AT&T, then get treated like this. It’s absurd to expect customers to wait when AT&T has possession of the returned unopened phone!

I will make the switch to T-mobile or Verizon if this isn’t addressed immediately!

Community Support

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229.7K Messages

1 year ago

This is definitely not the experience we want you to have, WeldonFam.

 

We do understand how important it is to be able to upgrade and reorder the correct device. 

 

Let's meet in a DM to further review your upgrade eligibility. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there. 

 

Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon!

 

Clarissa, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

Hi @ATTHelp 

I do not see a bell or chat icon,  I would really appreciate a correction made to my account. 
2 days later and I’m still dealing with this issue. The Help Desk was supposed to call me and are yet to.

ACE - Expert

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14K Messages

1 year ago

Privates messages are only available for a short while. Hopefully Clarissa comes back and starts a new one, but you’ll need to return to the forums as soon as possible if she does. 

Have you verified using the tracking number that the phone was received? How long has it been?

New Member

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3 Messages

1 year ago

this is resolved 

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