Asurion Insurance Claims are Total Scams and AT&T/Asurion are Both Dishonest and Screw You as Badly as Possible
AT&T's customers are unaware of the 15-day return policy for the damaged device when they file a claim with Asurion. Asurion goes out of their way to make sure they don't mention this anywhere but the fine print. Then they charge you $850, keep the $250 deductible, they keep the old device, and the premiums. Total scam. They belong in jail. If you file a claim I suggest you educate yourself so you don't get scammed by this fraudulent process designed to confuse you then exploit you and steal your money. At&t then claims they have nothing to do with Asurion when you complain. Asurion won't even take your calls after the claim is closed. The little guy gets screwed every time. They're liars and criminals. AT&T has chosen to work with this partner and they work together to screw you as badly as they can. Someday there will be a (Edited per community guidelines) (Edited per community guidelines) against these pieces of human garbage.
If you simply report the device stolen or lost then you won't have to return the old device and they can't charge you an additional $850 for not returning it. Don't let yourself be penalized for being honest.
I've been with AT&T since 2006. I pay around $6,000 per year to AT&T. I have 6 lines with data plans with AT&T. Still, they were unwilling to help me in this case. I HATE AT&T NOW AND PLAN TO SWITCH CARRIERS BECAUSE OF THIS AND AT&T DOESN'T CARE AT ALL. GO TO (Edited per community guidelines) ALL OF YOU THAT'S WHERE YOU BELONG.