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Contributor

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1 Message

Tue, Mar 31, 2015 6:19 PM

Arrange Late Payment

My current Bill is due...  Though, i somehow got backed up this month.  I get paid on 4-10...  Arranged Payment online with CC for 4-10-15 Payment.    Will our phones be disconnected??

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ATTMobilityCare

Community Support

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15.2K Messages

5 years ago

Hi @jasonwromero

 

As long as the payment arrangement is for the full balance and you make the payment as agreed, your service will not be interrupted.

 

For more information, please see our Payment Arrangements help article.

 

Important late payment arrangement details

 

  • By making a late payment arrangement, you agree to pay your bill after your due date, and a late fee may apply. The amount you commit to pay must be posted to your account by the agreed-upon date.

 

  • If you don't pay on the date you've agreed, your service may be suspended immediately, and a reconnection or restoral fee may be charged.

 

  • Depending on your history of payment, some payment methods may not be available. If you select one of the methods under Payment arrangement options, you're committing to paying by the selected method on the chosen date.

 

I hope this helps!

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

5 years ago

GM! My current bill is due on 3-17-2016 I would to it my bill on 3-22-2016.

lizdance40

New Member

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78.1K Messages

5 years ago

@Mybabies2016

 

You need to make arrangements online by logging in to your account.  Customer service cannot make arrangements for you and you MUST do so NOW.   You cannot make late arrangements once you are overdue.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

4 years ago

I would like to make an arrangement for the 4th next month on the day I get paid.

Contributor

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1 Message

4 years ago

 Is there anyway you could restore your service if is suspended besides paying your past due amount or who could I speak with? I get payed until 5/20/16

lizdance40

New Member

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78.1K Messages

4 years ago

@dedrialevi1209

 

The only way to make late arrangements is online or on the My ATT app.  The system is computerized and no exceptions are made to the system anymore.

 

@roger5927`

 

Your service cannot be restored until your bill is paid.  

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

4 years ago

I'm way past due website won't let me split payment nor customer service is open

Contributor

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1 Message

4 years ago

May I please pay my ATT bill in full on June 3rd without service interupption?

Its been a unusal last few months.

so sorry

Linda [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Contributor

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1 Message

4 years ago

I know the feeling AT&T is a COLD HEARTLESS MONEY STEALING company when it comes to their customers and horrible customer service. I am going through the same issue and I even called before service was turned off to make payment arrangements and was told I could not because it was past the due date. MY SOLUTION CHANGE CARRIER THAT HAS A $100 rate less for the same service and BETTER customer service
lizdance40

New Member

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78.1K Messages

4 years ago

@Momtoagirl

@Marcyjoe08

@1381Lilylew

 

ATT has computerized the late payment system because customers and support abused the system too often.  No more sad stories or setting up after you are overdue or again and again.

 

Blame the bad apples.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

4 years ago

I'm sorry but I have to disagree with your response.  I made arrangements to pay the full amount plus and extra $25.  I did this on the website.  My phone was disconnected anyway.  They were sending texts to the wrong number and the email said if I made arrangements there was no reason to call so I didn't.  Apparantly my arrangement didn't go to through like I thought.  I deleted the emails even the conf. # and I'm told that once I'm disconnected there is no way to turn back on without a payment.  I am very very upset with AT&T.  I should have never been disconnected to begin with.  And If I had the money to pay it I would not have made the arrangement.   They screwed up not me.  Very very dissapointed.

Contributor

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1 Message

4 years ago

I am a loyal AT&T customer and am trying to setup a late payment arrangement for full payment on 06/03/2016 and unfortunately what is stated in this post is not my current experience.  Please contact me @ ***

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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1 Message

4 years ago

That should be noted that if you are not able to pay the full amount on the date that you thought you would be, that you will be disconnected and only heat from attt
lizdance40

New Member

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78.1K Messages

4 years ago

@lbkingsboros

 

This is a customer forum.  Do not post your private information here.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

4 years ago

My due date is 4th. I did change payment date on line app and I took new date as 8th. But I wasn't informed it would make it late. I want to understand if I am charged late fee or is 4 days late within except able range? The app didn't list actual due date so selected date I'd like and thought it would inform me if it would be late. It did not. I have 4 days before it's late I can try and make special arrangements if necessary but I prefer to pay my own bills and I don't want a late fee. Since it's late this was only way to talk to someone. I'd prefer emailing if it's late but that option isn't available. To me that's not customer service to force a customer to discuss this in a forum you might mention that an email option would be appreciated

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