New Member
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1 Message
ANGRY
I pay my bills on time every month I have paid in full for 2 expensive phones I also have internet which keeps going out but ATT will not let me finance anything I'm so angry right now because my internet keeps going out all I want is a chance to pay the 5 dollars a month to boost up and get a better phone. I'm still healing from a catastrophic car accident please give me a chance
ATTHelp
Community Support
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231.3K Messages
4 years ago
Hi @RogerMoss
Thank you for reaching out to us. We understand your frustration and we'll be happy to look into this and see if there's anything we can do to help.
Could you please elaborate a bit about what's going on? Did the agent you spoke to previously mention why you would be unable to get a phone? Have you checked to ensure that your line is eligible for an upgrade? With more details, we'll be better positioned to assist you.
Darais, AT&T Community Specialist
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