After 2 hours no one can find the information or tell me how to recoup my $!!!
I have been on the phone with your 'outstanding uverse and onlie support' for over 2 hours! No one has been able to answer why I'm still being billed AFTER 3 hang ups on your end after I requested to speak to a manager! I've been in the home, wireless, and uverse help centers, but no one 'can access that information' and 'that account doesn't exist'. HOWEVER that account is drafting $60 from my debit card twice a month!
So here's my questions...
1. Who can I call that can actually help or resolve this issue
2. Why if my card is being autodrafted, I've received emails showing payment and an acct # ending in XYZB can they not find my acct? They've tried by SS#, and cell phone but still say it doesn't exist! But they have NO way of telling me where/why my money is being drafted! Only that I should 'contact my bank.' Are you kidding me?? I have the payment receipt from YOU/AT&T!!!
3. For clarification I'm being billed for service: home phone. I have NO home phone. The only number I have is a cellular device. But my cell is paid for by another person and completely seperate from the 'home phone' bill I receive every month (different primary numbers, different bills, different services, different addresses).
This is the worst costumer service I have ever seen! And still no resolution!