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Brichards500's profile

New Member

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3 Messages

Sunday, May 28th, 2023 6:12 PM

Account cancelled due to nonpayment

Hello! I have been struggling to make payments due to the financial instability but I need to restore my service to keep in contact with loved ones. Is there any email I can contact? I have the collection department number but I just really want to email because my phone is not able to make calls except emergency calls only. 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

11 months ago

If your account has been closed, you’ll need to apply for service as a new customer. Of course paying the debt will be required to open a new account. 

Former Employee

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32.9K Messages

11 months ago

There is no such email. Your only option is to pay the account to zero. 

ACE - Sage

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117.1K Messages

11 months ago

AT&T does not use email for support or for this purpose. You can either go to a corporate store, use a virtual phone number, or borrow a phone to call AT&T

New Member

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3 Messages

11 months ago

I do not have the money to pay in full. 

Former Employee

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32.9K Messages

11 months ago

Your phone will not work until it’s paid to zero. 

New Member

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3 Messages

11 months ago

I read on posts that sometimes the collection dept is able to waive the full balance if the Customer pays a portion that they agreed on. Is that possible?

ACE - Expert

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27.7K Messages

11 months ago

While you can sometimes negotiate with a collection AGENCY once a debt is sold, that is not true of dealing with AT&T's collection department.

An unpaid bill is first handled by AT&Ts collection department.  If they are unable to collect the full debt, it is then 'sold' to an outside collection agency for pennies on the dollar.  They may sell a $200 debt for $50 just to recoup a portion of the debt.  The collection agency hopes to collect the $200 from the customer but might be willing to collect anything over $50.  This is how debt collection works.

If AT&T still holds the debt you will have to call and see what it will take to restore your service.  Most likely it will be paying the debt in full.

If an outside collection agency has bought the debt, you might be able to negotiate.  The bad news is that that would mean your account was closed and applying for new service might be problematic.

(edited)

ACE - Sage

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117.1K Messages

11 months ago

The only way to know that is to contact AT&T. Which you aren't doing on a customer populated community forum. Please contact AT&T directly. 

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