Need help understanding your bill?
n8ivespirit's profile

New Member

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3 Messages

Friday, December 16th, 2022 6:21 PM

Account balance

I had $65.00 in my account and I have auto pay setup. My plan is the $65/month plan but with auto pay I'm supposed to get a $15 discount and only be charged $50/month but for this month you took all $65 of my money giving me no discount. Why? 

ACE - Sage

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117K Messages

1 year ago

Was the money taken out of your method of payment via auto pay or did you manually pay? If you paid manually you forfeit the auto pay discount. If the 65 was taken via auto pay, contact AT&T about it. 611 from your phone

New Member

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3 Messages

1 year ago

It was automatically deducted from my account. This has never happened before, I always got my discount and I've been an AT&T customer for over 3 years now. 

Community Support

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231.2K Messages

1 year ago

We definitely want to investigate your concerns and see why you're not receiving your auto-pay billing credits, @n8ivespirit.

 

Let us know if you've previously made any account changes or changed your stored payment method. This can effect your auto-pay credits, and you may need to sign back up.

 

To set up auto-pay from your AT&T account:

  1. Go to att.com/myprepaid.
  2. Select Make a Payment then Pay and Enroll in AutoPay.
  3. Choose your payment method from the dropdown menu or add a new payment method.
  4. Select Continue.
  5. Read and agree to the AutoPay terms.

To set up auto- pay with automated services: 

  1. Call 800.901.9878 (611 from your AT&T wireless phone).
  2. Follow the prompts to say Balance and payments.
  3. Follow the prompts to say AutoPay.
  4. Enter your four-digit password (initially the last four digits of your wireless number).
  5. Follow the prompts to enroll in AutoPay.

Make sure you've confirmed that your auto-pay enrollment is currently active. If so, reach back out to let us know so that we're able to look closer into this for you.

 

Thanks for contacting the AT&T Community Forums.

 

Lynn, AT&T Community Specialist

New Member

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3 Messages

1 year ago

My AUTOPAY is and has been current and active. You're not getting away with stealing my money. This is (Edited per community guidelines). 

(edited)

ACE - Sage

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117K Messages

1 year ago

Again... Call 611 from your phone.  All you get here is canned replies

Community Support

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231.2K Messages

1 year ago

Hello n8ivespirit, we are here to help with your billing concerns.

 

We understand how frustrating this is for you. Let’s meet in a Direct Message to investigate why you haven't received your autopay discount. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to speaking with you!

 

Mellira, AT&T Community Specialist

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