I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is???
This is the email I get sent. It doesn't have my name attached in the wording of the email just it has been sent to the email address in my name. There is a 4 digit account number also included but didn't want to put it on here just in case.
I really am stressed and at a crossroads as what to to do. Is this a scam email? Is it even legit?
HOW DO I CONTACT SOMEONE WHEN I AM NOT AMERICAN!
much needed help, please.
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| Past due amount: |
$398.57 |
| Total amount due: |
$398.57 |
| Account number ending in: |
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| Date: |
07/20/2022 |
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Hello,
We understand things come up. That's why we're reaching out so you can get back to enjoying your service(s). Due to a past due balance of $398.57, your service(s) have been suspended for all numbers associated with this account. Please take care of your wireless bill today by making a payment for your past due balance so we don't cancel your account.
Ways to pay today:
When services are canceled:
- You'll lose all your current wireless numbers associated with this account.
- The full remaining balance(s) will become due immediately for any devices purchased under the Next program or installment plans
- You may also be charged early termination fee(s) if your term commitment hasn't yet expired.
- You may also be charged up to a $35 reinstatement fee and/or a deposit if you want to get your service back.
Thank you,
AT&T
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Moving Soon?Stay connected with AT&T. Visit us online at att.com/move. |
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PLEASE DO NOT REPLY TO THIS MESSAGE
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Learn about myAT&T
Accepted Solution
formerlyknownas
ACE - Sage
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107.2K Messages
10 months ago
AT&T does not have an email address for customer contact so I can’t imagine how you emailed AT&T. And the email they sent you specifically says do not reply.
if you have never been an AT&T customer, just ignore the emails they are not for you. Whoever it is that is purporting a fraud will eventually get found out.
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Official Solution
sandblaster
ACE - Expert
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63.9K Messages
10 months ago
It’s not your bill, don’t worry about it. Somehow the account owner put your email address on their account. Unfortunately, there is nothing you can do about it. Only the account owner can change the email address associated with their account. Ignore the emails, they aren’t for you.
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formerlyknownas
ACE - Sage
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107.2K Messages
10 months ago
This ⤴️
Not your problem.
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skeeterintexas
ACE - Expert
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24.9K Messages
10 months ago
Ignore and block sender's email address if possible.
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louie332
New Member
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4 Messages
10 months ago
Thanks so much for your responses guys! Have blocked and will ignore from now on.
than you from a very relieved Australian hahaha
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louie332
New Member
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4 Messages
10 months ago
UPDATE!
Have just been sent an email with my first name and middle name. First name is correct however the middle name is not mine.
The login details have my email address but without a '.' placed in the email.
I have emailed AT&T already and have received zero response.
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louie332
New Member
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4 Messages
10 months ago
There's an email address for AT&T abuse which I have forwarded onto them which I was told to do via their FB and Twitter accounts.
Just all very frustrating I guess. Not much else I can do.
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