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Sabi96's profile

New Member

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5 Messages

Wednesday, April 13th, 2022 7:12 PM

Abuse of my Gmail address - fraud

Hi,

a few month ago, I received emails on my gmail account that I bought something on ATT. I didn’t even know this company so I ignored those mails because I considered them as spam. Unfortunately, I now get demands to pay open bills for what I have never purchased. Seems as if someone is abusing my email address for this. I couldn’t log into my account and don’t know how to contact someone of the support since I live in Germany and not in the US. Is there a possibility to remove my gmail address from this account such that I don’t receive thus information?

Thanks in advance!

MicCheck

ACE - Expert

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12.7K Messages

10 months ago

The advice from AT&T help does not apply to your situation whatsoever. 

The only advice worth you time (other than ignore) is the advice @JefferMC gave. 

Edited to remove incorrect information; I stand by the second statement, however. 

(edited)

sandblaster

ACE - Expert

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62K Messages

10 months ago

@MicCheck I originally thought the same thing but ATTHelp’s response actually does apply. At the end, they state “After reviewing the information above, if you feel like these emails are intended for an actual AT&T customer, please let us know and we'll help put an end to those for you”, so they were just trying to make sure the emails are actually for a customer and not just marketing or actual spam.

@Sabi96 Don’t bother forwarding the emails to abuse@att.net, that won’t do any good. You have now confirmed the emails are intended for an actual customer, hopefully ATTHelp is able actually help. 

JefferMC

ACE - Expert

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30.9K Messages

10 months ago

After reviewing the information above, if you feel like these emails are intended for an actual AT&T customer, please let us know and we'll help put an end to those for you. 

They've never made a change to an account not owned by the caller before.  Maybe GDPR has made them see the error of their ways.

ATTHelp

Community Support

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207.3K Messages

10 months ago

We'd like to share another suggestion to help with your fraudulent inquiry,

 

We thank you and the ACE's for clarification!

 

As our ACE mentioned, in order to remove your email from this account, we would need to contact the person associated to the account. Given you reside outside of the United States, assistance is limited. 

 

Our recommendation would include reaching out to the Global Fraud Management Organization at 877.844.5584 if you can find a way to contact them which is not free of charge for non-AT&T customers. They may be able to provide additional support for the next course of action. Otherwise we agree with our ACE, disregard the notification as only your email may have been used. You can try reaching out to the Credit bureaus to confirm that your credit wasn't jeopardized. 

 

We hope this information helps! Thank you for connecting with the AT&T Community Forums!

 

Jonye , AT&T Community Specialist  

JefferMC

ACE - Expert

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30.9K Messages

10 months ago

Yeah, that's exactly what I expected from ATTHelp.  Even if you could prove to them its your e-mail address, they won't change an account that you can't prove that you're the owner of.

AT&T really needs to start doing e-mail validation.

And..

https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/redress/what-should-i-do-if-i-think-my-personal-data-protection-rights-havent-been-respected_en

(edited)

New Member

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5 Messages

10 months ago

Thanks for replying but your answer is not useful for me at all @ATTHelp

As you said, calling a number in the US from Germany puts me to expense for something I have absolutely nothing to do with and just arose from ATTs mistake to not validate email addresses from their customers. 

Furthermore, what can be done by a phone call which cannot be clarified by email? If you have concerns that the Gmail address is not mine then just send a link to that email address by which I can confirm to delete the email address from that account. 

For the other person which abused my Gmail, ATT should have their real address where products are delivered to etc. So the person can be contacted in this way.

I really hope that this issue can be solved as Sydne from @ATTHelp said before.

MicCheck

ACE - Expert

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12.7K Messages

10 months ago

With the time you've spent posting here, you could have created a rule to send emails from AT&T directly to trash and still had plenty of time left over. 

ATTHelp

Community Support

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207.3K Messages

10 months ago

Thanks for your response, @Sabi96

 

Since this appears to be for an actual AT&T customer, we may be able to submit a ticket to have your email address removed from the account. 

 

For your security, we'll need to carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, we ask that you have the following information available for us: 

  • The email address this is related to. 
  • The account number found in the email. 

We'll chat soon!

 

Sydne, AT&T Community Specialist

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