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Sabi96's profile

New Member

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5 Messages

Wed, Apr 13, 2022 7:12 PM

Abuse of my Gmail address - fraud

Hi,

a few month ago, I received emails on my gmail account that I bought something on ATT. I didn’t even know this company so I ignored those mails because I considered them as spam. Unfortunately, I now get demands to pay open bills for what I have never purchased. Seems as if someone is abusing my email address for this. I couldn’t log into my account and don’t know how to contact someone of the support since I live in Germany and not in the US. Is there a possibility to remove my gmail address from this account such that I don’t receive thus information?

Thanks in advance!

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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60.9K Messages

8 months ago

Unfortunately, there is no way to remove your email address. Only the account owner can change the email address associated with their account. Just mark them as spam and ignore. 

New Member

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5 Messages

8 months ago

I am doing that at the moment but I am still receiving emails which is really annoying. I also don’t want to get into trouble for not paying something I am actually not involved in….

MicCheck

ACE - Expert

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12.3K Messages

8 months ago

Sending an email to you doesn't make you responsible to a bill. Anyone can pretty much send an email to anyone. If you don't have any account with AT&T, you don't owe anything. 

Assuming you're German and don't plan to move to the US, there's nothing AT&T could do even if it thought you owed money.

New Member

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5 Messages

8 months ago

Thanks for your answer but I still think that this is not acceptable….

sandblaster

ACE - Expert

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60.9K Messages

8 months ago

Acceptable or not, it’s accurate. You are not responsible for those charges, don’t worry about it.

JefferMC

ACE - Expert

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30.3K Messages

8 months ago

The only action you can reasonably take, since you are in the EU, is to check with your local privacy officer and tell them that a company (AT&T) has your PI (to whit your e-mail address) and will not remove it from their database in violation of the GDPR.

Find out from them how to take an action against the company.  GDPR fines can be stiff.

(edited)

ATTHelp

Community Support

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203.7K Messages

8 months ago

Let's work together to figure out why you're receiving emails from us, @Sabi96

 

You can protect yourself from email scams by learning how to recognize them. Any of these signs can indicate a fraudulent email that needs to be reported and deleted:

  • Makes unusual claims about your bill – Unusual alerts that a bill is ready, your account needs to be verified, or that a payment needs to be confirmed.
  • Requests personal information or account information.
  • Claims a high total balance is due.
  • Doesn’t include account number - Legitimate AT&T bill notices typically list your account number or several digits of the account number.
  • Links to non-AT&T websites - Hover over the links in the email to see the true destination. The pattern of a malicious site is typically: https://[non-att.com domain]/[random text]/[random text.html]. The links lead to a malware payload website, which changes frequently to circumvent blocking. The links have no affiliation with AT&T and they are compromised websites.
  • Includes attachments - Legitimate AT&T bills typically do not include attachments. Fraudulent attachments are in .zip format and many have names beginning with ATT_Payment.

If you suspect an email is malicious, please forward the email to AT&T at abuse@att.net. When possible, include the full email header to help us identify the origins of the email.

 

If this is related to marketing emails, you can either fill out our form to unsubscribe or select the unsubscribe button located at the bottom of the email you received. ******Note: It may take up to 10 business days for your request to stop receiving commercial emails to take effect. 

 

Also, the ACE's on this thread shared some helpful tips on receiving unwarranted emails from AT&T. 

 

After reviewing the information above, if you feel like these emails are intended for an actual AT&T customer, please let us know and we'll help put an end to those for you. 

 

Thanks!

 

Sydne, AT&T Community Specialist

JefferMC

ACE - Expert

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30.3K Messages

8 months ago

Sigh.

New Member

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5 Messages

8 months ago

@ATTHelp Thank you very much for your reply! Since the email with the bill indeed contains some digits of the account number, I guess it is supposed to be for a real customer which (unintendedly) took my email address for the account. Where can I report this? Should I forward the mail to abuse@att.net?

ACE - Sage

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101.9K Messages

8 months ago

@Sabi96

Just delete and ignore.  Not your problem

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