A received a 4k dollars bill from AT&T
Two months ago I got a new phone and plan from AT&T in one of their COSTCO retailers.
Of course they put me in the unlimited premium plan, but they advised me to call in two weeks to change to the starter plan.
When I called I asked and asked for the cheaper plan, instead of changing me to the starter, they put me on this obscure plan that is not being sold any more or it's not even promoted on their page that charges 2 dollars per megabyte (of course I didn't get that information back then, it is now that I received the bill I am realizing that happened).
Luckily, I had a problem with the new phone (unrelated, but long story short I changed the iphone 15 for the iphone 15 pro and had problems activating the 15 pro) so I visited a physical retailer who fixed it. The retail employee also noticed I was on that obscure plan and moved me to the AT&T value plus, which works as well for me as the starter. I didn't have any further details that day.
The problem is that during that time I was in that obscure plan, I consumed 1950 megabytes. Which means 4000 dollars, see bill at the bottom.
I spoke with the COSTCO AT&T hotline which, needless to say, weren't able to provide an explanation, not even say solve my issue. They escalated the problem and I should receive a call from them today.
I will also be visiting the retailer today to see if they can get this fixed.
I also preventively started a case with ARAG legal, just in case I need to fight this more than what I should.
My intention with this post is receiving some encouraging words from your side and see if someone has faced something similar.
I would also like to receive some advice on how would you fight this issue and what do you recommend me to do.
Thank you so much for any tip.