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BAnnette's profile



7 Messages

Monday, July 7th, 2014 1:28 AM

$94 late fee - can they do that??!!!



I had a payment that was past due for like 12 days, when i went to pay my bill i was told i had to pay about $94 on top of my bill - $5 late fee and $89 service fee. I talked to an ATT rep and they said they charged $89 to keep from disconneting my service.

Last time when i had an overdue payment another rep told me that they would disconnect the service, they didn't say anything about charging $89 to keep the service on. Can they do this or can i refute this charge, because if they'd asked me i would have chosen to have my service disconnected till i could make the payment!


Please help!!

Former Employee


4.9K Messages

9 years ago

Hello, BAnnette!


Thanks for posting. I'm sorry to hear about the late fee. We would be happy to review your account and discuss some alternatives, so please click here to send us a private message.


In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.


In the meantime, feel free to message me with any other questions or concerns.



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