Help for account, billing & more

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1 Message

Fri, Mar 27, 2020 5:19 PM

7 months of double billed unresolved issues no matter how much i beg for help in store and on the phone

I had a major wreck in July sadly lifeflight didnt take my personal belongings and phone ipad ect were left in the car then stolen. I have spent the past 7 + months trying to get resolution to 1. billing for devices ive requested to be removed numerous times. 2. billing as a whole have less and pay more than we did with cable internet and phones. have internet now and phones but pay over 100.00 more a month?????

#3!!!!!! my wreck required me to file insurance claim on phone and i pad. phone was received over a week later paid for up front. ipad though somehow was a cluster for time energy and space to write. However i pad was ordered about a month after phone again insurance claim again also paid but i pad never received. this went on for weeks. End of oct i had to file the whole claim again and yeah had to give my cc info for the 3rd time. Got ipad finally have a conf number given when the double billing occurred but told it was a mistake and the agent was wrong so i skip the drama and get certified back records showing all 3 payments have cleared but 2 devices. now i have at&t blaming asurion and asurion blaming at&t for fault and accountability. at the end of the day billing goes out from at&t we are about to have our phones shut off for that past billing amount. I just want to go with a different company for the first time in over 20 years. I can do a thing until this is resolved and beyond past my limits


Community Support


191.8K Messages


Hello, @shellrod80,


Thanks for reaching out. To investigate the billing and to see what we can do to assist, please call 800.331.0500 between 7am to 10pm or scroll down and use the chat link on the Contact us page.


Have a great day.


James, AT&T Community Specialist

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