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R

New Member

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1 Message

Wed, Sep 23, 2020 12:51 PM

55+ Senior plan with LG Velvet 5 phone discount

I agreed to a plan change because it was for $80/month and a new LG Velvet 5 phone for $10/mo for 30 months.  Email from AT&T shows the plan change but for $110/mo and the phone is charged at $20/mo for 30 months.  Store mgr. in The Villages at 2755 West Torch Lake Dr. put a note on my file about this matter.  I'd like a reply to let me know that the plan and phone promotion price I agreed to is being honored.

Thank you in advance for your help.

sandblaster

ACE - Expert

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53.5K Messages

1 y ago

This forum is not customer support. No one here has access to your account. Phone deal credits take up to 3 bill cycles to appear. Those projected bill emails are typically wrong because they don’t show any discounts. 

Constructive

Employee

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23.8K Messages

1 y ago

they really should stop sending the account summary it confuses customers and gives some panic attacks

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