$4 per min for accidental international voice call with ACTIVE BLOCK on int dialing! unfair, ripoff!
Billing period: Mar 15 - Apr 14; International long distance $92.00 for 23 minutes
Which means, AT&T charged $4 per minute for an accidental international call. This is a total rip off and mere manipulation.
Ironic is that the above overage was charged even when I had explicitly asked to put a block on outgoing international call. Many months ago, I had a couple of international texts they charged a lot so called them and they said I can place that block. How did my calls take place when international voice calls shouldn't even have happened!
My calls to customer service landed on a very unfriendly agent who knows nothing how I should even be billed. Asked for her supervisor and then another rude manager came online and didn't do anything to resolve by waiving that fee. They both admitted I had an active international call block but rudely.
I gave an attempt to give AT&T to remedy this but apparently they seem to allow and promote this unfair trade practice. Any advise on the best course .. BBB or legal.. even in today's world of digital revolution AT&T charges $4 per minute on voice call for an international call which shouldn't have completed in the first place with customer opted for a block. Its a clear unfair trade practice.