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New Member


3 Messages

Sat, Jul 4, 2020 8:20 PM

4 digit account Pin no longer working

I have a past due bill with at and t that is a year old. When calling the reps they always ask for a 4 digit pin so I can chat with them about it. Last month this pin was working fine, I got in contact with the customer loyalty department to chat with them about my past due bill and one month later I haven’t heard anything back. So I decided to just call today and clear it up, when calling the agent asks me for the pin, I have it to her and she said it was incorrect. 

im 100% sure this is the pin, I used it last month. The old phone I had with at and t is lost in the ocean, I ignored the bills and they closed my account for me. So what do I do now that they can’t recognize my pin? 

why does the 4 digit pin no longer work? 

my account went to collections and the credence sent it back to at and t.  But now that no one recognizes the pin what do I do to pay this off? 



ACE - Expert


40.5K Messages

a month ago

The pin likely does not work because the account is closed. I have no idea why it worked a month ago. You sure the debt collection agency sent it back to ATT? I’ve never heard of that happening.

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New Member


3 Messages

@sandblaster yea AT&T collection department told me that It was sent back. Actually, when calling the collection department, my pin worked for them. The rep

told me if nothing Was reported to my credit report then I should just pay through AT&T store or online, and that if I do, I can close my account and it will not get reported in the future if I do.


Associated Member


304 Messages

a month ago

The PIN should always work if you have the correct PIN.


To answer your question, you can pay your bill online by visiting . Remember to click on the "pay a closed account" hyperlink. The website requires no login, just input your AT&T account number, zip code, complete the captcha and your good to go.


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