4 digit account Pin no longer working
I have a past due bill with at and t that is a year old. When calling the reps they always ask for a 4 digit pin so I can chat with them about it. Last month this pin was working fine, I got in contact with the customer loyalty department to chat with them about my past due bill and one month later I haven’t heard anything back. So I decided to just call today and clear it up, when calling the agent asks me for the pin, I have it to her and she said it was incorrect.
im 100% sure this is the pin, I used it last month. The old phone I had with at and t is lost in the ocean, I ignored the bills and they closed my account for me. So what do I do now that they can’t recognize my pin?
why does the 4 digit pin no longer work?
my account went to collections and the credence sent it back to at and t. But now that no one recognizes the pin what do I do to pay this off?