AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Need help understanding your bill?
jkbunch's profile

Contributor

 • 

3 Messages

Tue, Nov 19, 2019 12:33 AM

$300 VISA Scam

I have spent over 3 hours trying to get the $300 Visa I was promised for buying 2 iPhones and adding a line. The Visa card was one of the only reasons I decided to upgrade. I called a few weeks ago because I had never received the card.  After being sent back and forth between customer service and the rewards center several times, the rewards center said they had no record from AT&T and they needed proof of purchase from them to issue the card, and they could do nothing.   I then spoke with customer service and they said I was indeed entitled to the Visa card and they put it all in my notes and told me I should call back to the rewards center and make sure it was issued.  I called back today.  Rewards said it was too late to claim a reward and I was more or less out of luck.  They wouldn't let me speak to a supervisor, but said one would call me back. (I'm not holding my breath!)  Then AT&T customer service said there was never a promotion like that?!?!  Why would everyone else say I was entitled to this card, and now they are changing their tune??  I still have yet to get this resolved.  I also have a friend who did the same promo and never received her card either and I see that this has been reported by others on this board.  THIS IS A SCAM!

Contributor

 • 

3 Messages

3 years ago

I, too, am having an issue with getting the rewards card. My customer service experience has been similar. No return call, as promised.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.