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New Member


2 Messages

Tue, Nov 24, 2020 2:22 AM

30$ Upgrade Fee

Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled. 

New Member


5 Messages

5 m مضت

You are wrong. It is unlock, sim free. ATT charged me to xfer my esim - that is, once you activate the esim or start using your phone with a dim card. I calked ATT about it and they said i will be charged. 



ACE - Expert


59.7K Messages

5 m مضت

@andyv2 If you really bought the SIM card free version and not on an ATT installment plan, you should not get charged. I have purchased my last 3 iPhones that way and did not get charged an upgrade fee. So no, we’re not wrong. Something went wrong if you got charged.

ACE - Sage


100.1K Messages

5 m مضت

Editing your replies after the fact? 

Tsk, Tsk 

Your first post indicated that you purchased your phone from Apple with an AT&T SIM card.   Now you have edited that part out. 

Your second post indicates that you had your sim transferred to from physical to an esim.  You edited that one before I saw what it said. 

So yeah you got charged the upgrade fee.

Is it locked to AT&T?  Just because you paid in full to Apple oh, does not mean the phone is unlocked. You might want to check it here.


Let's see the screen shot... 

New Member


1 Message

4 m مضت

I am on the phone with AT&T right now about this charge. I noticed the one-time fee on both of our phones. There was no way we could have avoided this fee unless we kept the old phones. We had already stopped stopped in at the AT&T store and were told that we could ONLY do payments (no, we wanted to buy phones due to work reimbursements). We spent a total of 30 minutes at the store and gave them all of our information. We felt not-great about the whole ordeal when we left for the Apple store. Where we ended up buying unlocked SIM phones (as previously discussed in this thread).

While on the call I let them know that we purchased the phones through Apple and did not do so through AT&T - The upgrade did not have anything to do with AT&T at all and the charges were in error. The representative said she would do her best and then put me on hold. She then came back a couple of minutes later and stated that the refund would be reflected on my next autopay bill.

** AT&T Stated they will refund the charge, noting that the call was recorded on May 22 at ~9:10 am EST**

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