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levimj's profile

New Member

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5 Messages

Thu, Sep 29, 2022 9:51 PM

$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. Mostly an inconvienent annoyance until today when they shut off my phone.

Now I'm upset. Anyone know how to resolve this? 

sandblaster

ACE - Expert

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60.9K Messages

2 months ago

File an FCC or BBB complaint to escalate to corporate. No guarantee they will fix it but that’s as high as you can go. So why didn’t you just add the international plan yourself? That’s something you can do online rather than trusting an agent. You also could have checked your account to verify the international plan did get added.

ACE - Sage

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102.2K Messages

2 months ago

Extremely easy to Google search and add the plan. 

https://www.att.com/international/day-pass/

New Member

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5 Messages

2 months ago

Thank you. My wife just reported to FCC and BBB. They added International day pass when we got the phone, I even have a screen shot of it on the app. But somehow there was disconnect in billing. This really shouldn't be so hard, they made a mistake, back-date and fix, but no-one can do it. Now we are dealing with the fraud Dept, currently closed.  

MicCheck

ACE - Expert

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12.4K Messages

2 months ago

This really shouldn't be so hard, they made a mistake, back-date and fix, but no-one can do it. Now we are dealing with the fraud Dept, currently closed.  

This isn't fraud, so don't waste your time going down that route.

You stated IDP was turned on when you bought the phone, which means it had to have been turned off at some point. I know it might seem like AT&T should just take the blame and credit back $20,000+ in billing, but it's a little naive to think that that will actually happen. 

New Member

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5 Messages

2 months ago

We bought the phone for our son with the intent of using it on the trip 2 weeks prior to leaving. The ATT app showed it current. Plus there is no reason to turn it off, its free. They have sent us to nearly every dept, maybe HR is next.... lol, it's ridiculous. I want more than a reversal now, they owe me damages at this point. 

MicCheck

ACE - Expert

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12.4K Messages

2 months ago

You're right there was no reason to turn it off. Have you verified that IDP was on when he returned? 

In any case, even this was a computer glitch which charged regular price my some sort of error, we're talking about $24k! Five digit billing errors don't get resolved with the flick of a switch. And you haven't suffered any damages, so that's non-starter that will not help your case at all. 

What you need is to have a hold put on that amount so you won't be charged late fees or be suspended while this is being resolved. File the BBB or FCC complaint mentioned above to get escalated to the best person who can help. 

Constructive

Employee

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30K Messages

2 months ago

something is fishy here i dont see why at&t would let any bill get that high, when i was on a ship my service was cut at 600 dollars 

sandblaster

ACE - Expert

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60.9K Messages

2 months ago

@Constructive I was wondering the same thing. ATT doesn’t normally allow roaming charges to get that high before cutting service off. However, at $2 per mega byte, that’s $2000 for a GB of data. So you could easily download 10GB of data on a very fast data connection and run up $20000 on a single data reporting cycle.

Gary L

ACE - Expert

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16.1K Messages

2 months ago

@sandblaster You could run that up in a day or two if you were spending more time on your phone than vacationing.

sandblaster

ACE - Expert

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60.9K Messages

2 months ago

@Gary L Agreed but usage like that over a day or two would normally get reported incrementally and ATT would shut it off before it got that high. Granted since data reporting could easily be delayed by days, it could very well have been usage over a day or two.

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