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Doc247
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Teacher

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13 Messages

Wed, Aug 29, 2018 4:46 PM

200 per line offer

I received a 200.00 per line offer from Direct TV to switch to ATT Cell Service, We did that and added 4 new phones also, but I still have not received my credits. I called Direct TV and ATT 3 times and each time they tell me to call the other one ??

 

Very frustrating. I was contacted by them direct with the offer because I had been with Direct TV for over 20 years

I want to get what they offered, I also saved the image they sent me to verify and it states in the ad to direct TV select customers

 

att.JPG

1 Attachment

ACE - Sage

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101.9K Messages

4 years ago

Do you have any of the details?  The devil is always in the fine print...

 

Doc247

Teacher

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13 Messages

4 years ago

No, I called them and they stated right on the phone it was a valid offer and that it would be credited. Still nothing

Goyo172

Teacher

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13 Messages

4 years ago

I'm having the same problem. i have a post going as well with full pictures with steps on the promotion. I wish more people would vocalize this. I'm sharing it on my twitter next.

 

 

Doc247

Teacher

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13 Messages

4 years ago

 Post link ?

Doc247

Teacher

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13 Messages

4 years ago

I was told yesterday it will be applied next month, we will see

Goyo172

Teacher

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13 Messages

4 years ago

I was told the same thing and they didn't post anything to my account.

Tutor

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8 Messages

4 years ago

I too am in the same boat. this now seems like they are scamming DirecTV customers. Does anyone know how to either file a complaint or sue or something. I just want to switch now with no fees.  I thought it was just me.  But I have the same exact experience. [Per Guidelines:  Keep it Relevant and Appropriate].

Goyo172

Teacher

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13 Messages

4 years ago

I think the only thing we can do is keep posting to these forums. It seems to be the quickest response I've gotten.

 

sandblaster

ACE - Expert

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60.8K Messages

4 years ago

@Maybexhrs You can file a complaint with the FCC or BBB. How long ago did you take this offer? ATT is notoriously slow in providing credits, it can take multiple bill cycles. The “fine print” probably specified a minimum time frame requirement for service before credits would be issued.

Doc247

Teacher

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13 Messages

4 years ago

I asked for a supervisor and they immediately escalated the issue and it is now documented, write down date, who and time. They were actually very thorough and did what they stated so far..

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