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tableandchair's profile

Contributor

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3 Messages

Tue, Nov 1, 2016 10:46 PM

$15gb Over Usage - Higher Data Plan + another $15/gb over, then increase data plan, etc.

I have been an ATT customer for many years. I have a mobile plan and 2 years ago increased it to the family plan. I have my smart phone and one for my daughter for school. We originally had a 3gb plan. This was fine but then we started receiving $15/gb over usage. Usually $30-45. Att would say its due to a new phone. They would credit us, then eventually again more over usage. Because we both have smart phone we became very familiar with hwo to completely turn off and on both data usage for both of our smart phones. But still we would receive more over usage. So in late 2015 ATT suggested going to a 6gb plan and that would give us plenty. Then we would again receive more data over usage and receive another $15/gb over. Again ATT check our account. Out data usage behavior has remained the same. But we increase usage. They told us well because you upgrated one phone and the iPhone 6 will use more like my Samsung Galaxy. I listened to them and followed directions to help reduce usage. Then ATT suggested going to a 10gb plan. They said it looks liek we are using more. I said not that was ok, I will just pay the $15/gb since we go over one or two. Then in around December 2015 ATT without my approval moved me to a 12gb plan. I called ATT and they said they upgated me with 6gb free. So I thought this will be fine since we were on a 6gb plan going over one or two gb. So we will have more since they have roll over. By April 2016 we were all of a suddent using a total of 13-14gb. And our use behavior on the phones had not changed. I called ATT and asked how could this be? We were using about 8gb, then ATT put us on a 12gb plan and all of a sudden we start receiving 1-2gb over usage. I called ATT every month over a three month period. Nothing changed. Not our use behavior, but we receive increases. So they gave us a credit and checked our phones. Then in summer ATT suggested a 15gb plan woudl be best. Same thing all of a sudden we receive messages of ATT is billing us $15 for addition gb. So in September 2016 ATT suggested us having a 25gb plan. Within days would usage shows now we we are exceeding this by 1-2gb immediately. Again just like last year, when ATT gave us this so caleld free upgrade to 12gb, when we usually used 8gb we are being billed for 1-2gb over usage of $15 each. Similaly now with the 25gb is the same. It seems odd that everytime that ATT moves us to a new plan (5gb, 6-12gb,15gb and now 25gb) that all of a suddent, wiht similar use behavior with our phones we are again receiving $15/gb over usage. Each time ATT says you are using more data. This might be but we use the data the same amount per min as we did last year.

ACE - Sage

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90.5K Messages

5 y ago

Just the 2 of you?   The New plan is cheaper and has no overage charges at all.

https://www.att.com/shop/wireless/data-plans.html

 

You didn't mention any home wifi access, which would mean you would use much more data than someone with home wifi.

despite your having the same phone and same apps, but the software updates mean it is NOT the same phones.

 

Gary L

ACE - Expert

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15.8K Messages

5 y ago

 

Your phone should be able to tell you exactly which apps are using the most data.

 

(That's really weird about the data use).

 

 

Contributor

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3 Messages

5 y ago

Yes I do check the app usage on our phones. It just seems odd how we
increase the use automatically without behavior change every time ATT
increases the data plan.. Makes no sense.
Gary L

ACE - Expert

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15.8K Messages

5 y ago


@tableandchair wrote:
Yes I do check the app usage on our phones. It just seems odd how we
increase the use automatically without behavior change every time ATT
increases the data plan.. Makes no sense.

And where does it say the biggest offender of data is occuring?

 

 

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