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Contributor
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2 Messages
15GB Mobile Share Plan Change without Notice
I've been with ATT since it was PacBell and yesterday, I noticed that they change my plan from a 15GB Mobile Share Plan, to a 30GB Mobile Share Plan with an additional ~$15 increase. All this, without any notice from ATT!
What the...?
I was happy with my 15GB plan and I certainly don't need 30GB, since I only use ~5GB monthly. And i'm certainly not too thrilled they increased my monthly billing amount!
Anyone else notice this change on their plan?
Responses
Accepted Solution
Official Solution
lizdance40
ACE - Sage
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81.4K Messages
2 years ago
If you only use 5 gigs, you should have down graded when the advantage plan was around, or the Flex plan. The current Plus plan offers 3 or 9 gigs. You can compare price here.
https://www.att.com/plans/wireless/mobile-share-plus.html
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lizdance40
ACE - Sage
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81.4K Messages
2 years ago
Everyone else said they got an email in advance of the change.
https://www.att.com/support/article/wireless/KM1324713
I’m still waiting for my bump up.
(edited)
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ReGgIeR
Contributor
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2 Messages
2 years ago
I've searched my email for it, none. They also mentioned it was in one of the statements. Since I get my them electronically, and enrolled in auto-pay, I don't bother looking at those statements.
Ugh... frustrating.
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Sg1493
Contributor
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1 Message
a year ago
I have a 30g value shared plan with rollover data. I received a text message from ATT stating my data plan was going to increase by 15g with a extra $10 charge starting on my October bill. I am fine with getting 15g more for $10 dollars a month. I have not seen any change in my data yet. I have called ATT about 30 times in the last month and no one seems to know what the problem is. The last person I spoke to is saying I don’t qualify. Why in the world would I get a text saying I do and now they say I don’t. Can anyone help me , I want the extra 15g for $10 a month.
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lizdance40
ACE - Sage
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81.4K Messages
a year ago
@Sg1493 The notice should have been sent 2 months in advance. They can’t trigger or force it.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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