11JUN18 - AT&T "Slamming" No-Notice Involuntary $10 Increase in Monthly Plan
Dear Customer Support,
I am a very long-time US customer of AT&T and was recently surprised to see an "Alert" Flag set when I logged into my account notifying me the my "plan changes would take effect on 5 July 2018"...
As I had not ordered any plan changes, I called customer service only to be told that "In recognition of my long-time loyal business, my celluar data plan was being "upgraded" from 10GB to 20GB." Furthermore, I was informed that the new un-ordered data plan would INVOLUNTARILY COST ME AN ADDITIONAL $10.00 PER MONTH!
This is practically the definition of "slamming" a customer with additional charges! If it were not for my clicking on the "Alert" Flag, I would never had known about the involuntary change... (no prior notice that AT&T intended to help itself to an additional $10.00 of my money)
***Although I have a multi-decade customer history of prompt, on-time payment, I consider this non-consensual act a material violation of AT&T's own standard of service and a breach of my current service agreement.
I would accept either a continuation of my existing plan or an increase in my allowable data usage (I currently do not exceed 10GB anyway); however, I will not accept an involuntary and un-coordinated increase in my bill.
PLEASE CONTACT ME WITH A PROPOSED SOLUTION OR LOSE A 30-YEAR LOYAL CUSTOMER!