Z Flip 4 is broken and no one wants to replace it!
I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless. The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work. I have the warranty through AT&T/Asurion. I went to an AT&T store. The sales associate said that AT&T would not repair or replace it as it is a manufacturer warranty and I would need to call Samsung. I called Samsung immediately and they would not replace it but made an appointment with a local repair shop. I took it to the repair shop today. They said that the parts for the Flip 4 are on backorder and is unsure of when they will be in. I went back to an AT&T store where they gave me yet another number to call for the warranty. I called Asurion and they gave me yet another number to call. I filed a claim online and it said to take the phone to an AT&T store. There is absolutely no reason that I should not be able to take this phone to a store and get a replacement. What am I paying $45 per month for when AT&T will not cover anything??? To say that I am disappointed and frustrated is a gross understatement. This is not the first issue that I've had with AT&T, but it is certainly the worst. THIS NEEDS TO BE RESOLVED ASAP as this phone is needed for business and it's already been 2 days with a phone that does not work. I will be contacting corporate and filing a complaint with the BBB and FCC. AT&T should be ashamed and embarrassed for the way they treat their customers.