You may not believe this one ?
upgraded my iphone X to a Galaxy S22, after 5 days I decided to return S22, and just keep iphone X, Rep on phone said box it up send it back, I was never offered to exchange the S22 for something else, (I keep all conversations transcribed/downloaded) then re-activated my iphone X, a few days later I get a text from at&t "we have received your TRADE IN " ??? I sent the new S22 back, not my iphone, This insane mix-up by at&t go's on for over a month, The 3rd rep, says he will fix this, (that's what the 2nd rep said), this stared 10/05/2022, as of today 11/27/2022 nothing has changed, except at&t thinks I have the S22, and the pay off is over $800, can't upgrade again until the balance is paid 3 years from now, for a phone I do not have, Is this crazy or ? any idea's ???