Contributor
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1 Message
You have exceeded the maximum number login attempts
After logging in to view my wireless bill multiple times within 48 hrs I received a message saying that I have exceeded the maximum number of login attempts. Do I need to call someone to have this fixed. I can't access my account at all now.
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hey @Lrz248,
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Alacy45
Contributor
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1 Message
7 years ago
I need back in my account reach me at [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] that is my husband's phone number call it
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EmeryRudolph
Tutor
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2 Messages
7 years ago
This is pure nonsense and a long standing issue with the Directv login. I have complained about this for at least 8 years to no avail. The ridiculous security measures that they have implemented effectively cause extreme inconvenience to your customers.
This is what is going on: the customer access page has to be open on the internet for obvious reasons. But because your application does not include 2-factor authentication, Internet bots, automated scripts and script kiddies run against the site locking customer accounts. Then the customer spends at least 30 frustrating minutes trying to reach the right person and exhastingly explain the problem over and over. I get my account unlocked and the next time I attempt to login, it is locked again - Every Time! The situation has become so infuriating that after many years as a customer, I sincerely want to leave Directv.
Why am I posting this today? I received an email stating that my auto pay credit card was declined (got a new card), so I tried to login and of course: "Your account has been locked because you've tried to sign in with an incorrect user ID and password too many times. Please reset your password. Having trouble? Please Visit our Help Center or call us at 1-800-288-2020".
Hopefully the IT leadership at AT&T can take this issue on, as Directv is seriously underestimating how frustration this issue is causing customers. No need for Directv to respond to my post with more words and promises to do something with no action - someone get off their butt and actually address the problem.
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