AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Need help understanding your bill?
Lzr248's profile

Contributor

 • 

1 Message

Thu, May 19, 2016 1:29 AM

You have exceeded the maximum number login attempts

After logging in to view my wireless bill multiple times within 48 hrs I received a message saying that I have exceeded the maximum number of login attempts. Do I need to call someone to have this fixed. I can't access my account at all now.

Community Support

 • 

15.2K Messages

7 years ago

Hey @Lrz248,

 

Thank you for contacting the AT&T Community Forums! We know how important being able to manage your account online is to you and we can get you back access to your account in no time!
 
We do have some security measures in place that will lock the account in case of too many unsuccessful attempts. This is to prevent a 3rd-party guessing your password and having access to your account. We recommend, if you are unable to sign-in to your account, that you reset the account password and clear the cookies & cache on your internet browser. We also provide steps for you to troubleshoot the log-in on our website.
 
We value your security and would need to get in contact with you to validate some information. Please send us a private message by clicking on this link and include your full name and a good contact number where we can reach you.
 
We look forward to working with you to resolve your issue!
-JP, AT&T Social Media Manager

 

Contributor

 • 

1 Message

6 years ago

I need back in my account reach me at [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] that is my husband's phone number call it

Tutor

 • 

2 Messages

6 years ago

This is pure nonsense and a long standing issue with the Directv login. I have complained about this for at least 8 years to no avail. The ridiculous security measures that they have implemented effectively cause extreme inconvenience to your customers.

 

This is what is going on: the customer access page has to be open on the internet for obvious reasons. But because your application does not include 2-factor authentication, Internet bots, automated scripts and script kiddies run against the site locking customer accounts. Then the customer spends at least 30 frustrating minutes trying to reach the right person and exhastingly explain the problem over and over. I get my account unlocked and the next time I attempt to login, it is locked again - Every Time! The situation has become so infuriating that after many years as a customer, I sincerely want to leave Directv. 

 

Why am I posting this today? I received an email stating that my auto pay credit card was declined (got a new card), so I tried to login and of course: "Your account has been locked because you've tried to sign in with an incorrect user ID and password too many times. Please reset your password. Having trouble? Please Visit our Help Center or call us at 1-800-288-2020".

 

Hopefully the IT leadership at AT&T can take this issue on, as Directv is seriously underestimating how frustration this issue is causing customers. No need for Directv to respond to my post with more words and promises to do something with no action - someone get off their butt and actually address the problem.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.