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Ismail's profile

12 Messages

Saturday, November 25th, 2023 5:40 AM

Wrongful Account Setup

I came into the store on Ditmars Astoria last year as a new customer (consumer), looking to trade in my iPhone 12 for credit, and got a 14 on ATT, and use my employee perk of $10 off.  I found out a year later its wrongly set up as a business plan, I highly suspect it was intentional, I’ve been paying 20 dollars higher than I should have, and not to mention the surrounding fees and taxes for a business line.  

ACE - Expert


14.2K Messages

5 months ago

What plan are you on and how much are you paying? The $10 discount is only available on the Unlimited Premium plan, which is $5 less for business accounts. That means the business plan would end up being $80 and the consumer plan would be $75 (after discount). What are you looking at to see a $20 difference?

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