Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Help for account, billing & more
baburam1985's profile



1 Message

Tue, Dec 11, 2018 5:43 PM

wrong international calling bill


My account was billed for International calling. We always use third party app for making the international calls but when i reported this issue i was told that since it is billed nothing could be done.

Could someone @ATTCares help on this issue ?



ACE - Sage


98.7K Messages


Do the calls show on your usage reports?  

open your myATT account, bill page, scroll down and select usage.  Select the line billed.  

If the number shows, then your call went over ATT cellular.  

   Calls I make through Facebook show on my ‘talk’ usage.  








3.2K Messages


This isn't necessarily a mistake. If you make a call from your phone, it can be billed by the carrier at any time. Some apps like Vonage or WhatsApp actually have in their terms and conditions that they still use airtime, even if you have Wi-Fi turned on.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.